Business Data Analytics Intern, Customer Experience

ter's student interested in the intersection of data science, diagnostics, and commercial strategy.

Responsibilities

• Develop a customer experience (CX) model that maps key customer segments, their journeys, moments that matter, and experience drivers linked to service tier differentiation.

• Create a scoring/propensity segmentation framework and experience driver analysis using explainable, business-relevant methods to identify key factors influencing customer satisfaction, retention and service demand.

• Build journey maps from awareness to renewal, identifying friction points and high-impact interventions for BDDS and CBU customer profiles.

• Triangulate qualitative insights (interviews, surveys) with quantitative data to surface experience drivers.

• Build decision-oriented dashboards (Power BI) that visualize customer segments, experience metrics, and service tier recommendations.

• Define a pilot-ready service differentiation plan, including scope, success metrics, operational considerations, and a basic service playbook to enable execution.

• Prepare and deliver executive‑ready summaries and documentation, ensuring clear handoff of datasets, assumptions, dashboards, and recommendations for continued use beyond the internship.

Qualifications

• Current MBA/Master's student with a concentration in Data Analytics, Data Science, Business Analytics or a related field.

• Demonstrated ability to work hands‑on with real business data, including writing SQL queries to extract, join, and structure data; cleaning, validating, and organizing datasets for analysis, and using Excel for analysis, pivoting, and basic modeling

• Working knowledge of data analysis tools (Python or R preferred) to support data transformation, segmentation, and exploratory analysis.

• Ability to document work clearly and responsibly, including data sources and assumptions, key methodologies, and guidance for model reuse or future enhancement

• Ability to translate complex analyses into clear business recommendations with measurable outcomes.

• Strong communication skills; comfort working with stakeholders across functions and time zones.

Company Description

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.

Key Words

Customer Experience, Service Marketing, Segmentation, Buyer Journey, Data Science, Business Analytics