#23150
ently seeking a highly skilled, motivated professional to join our world-leading Field Services Organization managing a service team in the Midwest North Region of the United States.
Responsibilities
Demonstrate leadership by motivating, recruiting, training, and developing a team of Field Service Professionals who are responsible for providing legendary service and support to our customers
Ensure team exceeds customer satisfaction resulting in after sales revenues to meet/exceed annual goals
Ensure that the most current product support and training has been made available and delivered to the Field Engineering Support team
Ensure compliance in all areas of Service Operations for both service delivery and administration
Meet on a regular basis with new and existing customers to review service metrics and sell Waters solutions
Work closely with the Sales, Support and internal teams based in Milford and Manchester (UK) to ensure Field Engineer and Customer success
Qualifications
BS/BA in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education.
Preference for prior management experience in the Scientific/ Analytical Market
Sales experience is a plus
Valid Driver's License in good standing is mandatory
Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
Overnight travel as required including international travel for training
Competencies:
Ability and drive to motivate and develop direct reports and others
Interpersonal savvy in prioritizing customer needs with effective business decisions
Create a culture of accountability, while empowering team members
Personal sense of integrity and trust
Ability to identify, prioritize, and manage critical issues, to avoid escalations/conflicts at a later stage
Effective time management skills
Ability to translate data into actionable information
Strong negotiation skills
Excellent verbal and written communication skills
Company Description
Waters Corporation (NYSE:WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science.
Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.
Key Words
Chromatography, Management, Field Manager, Service, Mass Spectroscopy