#20903
hments, making Waters a great place to work.
As a Field Customer Support Specialist, you will support customers across a wide variety of lab-based scientific business sectors meaning your role is very diverse and interesting, no two days are the same!
With Waters being a Global Organization, there are endless opportunities for you to learn, grow and develop. Many of our team members have advanced their careers either in their current roles or moving into different parts of our business such as applications support, sales, global support, and leadership.
Responsibilities
CUSTOMER SERVICE ENGINEERCHROMATOGRAPHY and MASS SPECTROMETRY - M/FLC/MS FIELD SERVICE ENGINEER
Main mission: To provide services related to the post-sale support commitments that Waters guarantees to its customers. This position includes the following functions:
A non-exhaustive list of tasks that may be completed and/or modified.
Qualifications
The successful candidate ideally possesses the following skills:
Education:
Engineer/Master 2 Chemistry, Biochemistry
License with significant experience in these technologies
Desired experience:
Minimum of 1 to 2 years experience in a similar position and/or knowledge of mass spectrometry and high-performance liquid chromatography techniques.
Solid understanding of MassLynx and Empower software.
Practical knowledge of quadrupole MS technology.
Knowledge of robotic systems appreciated.
Other Skills
Proficiency in English - Spanish/Italian: a plus
Proven knowledge of IT and chemistry
Proficiency with: Word, Excel, and PowerPoint
Personal Characteristics:
Customer Service orientation
Teamwork
Strong interpersonal skills, approachable
Good organizational skills
Passionate about groundbreaking techniques using: mechanics, fluids, optics, electronics, technological innovations, and computer science.
Hardworking, willing, good judgement
Driving licence B Crucial
Company Description
Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.
Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We're the problem solvers and innovators that aren't afraid to take risks to transform the world of human health and well-being. We're all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.
Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.