Field Service Specialist II

the Central US/Indianapolis, Indiana area.

Responsibilities

• Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)

• Establish and maintain effective relationships with external and internal customers ensuring their success

• Lead customer expectations, by presenting work performed and providing follow up plan if needed

• Ensure customer compliance regulations are followed

• Deliver system level training at customer sites

• Lead service inventory according to Waters policies

• Issue field service reports daily to document work performed

• Maintain sound knowledge regarding the technology and customers' application demands

• Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales

• Ensure that quality system procedures and Health & Safety standards are adhered to at all times

Qualifications

Education:

• BS/BA in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education

Experience:

• 2 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)

• Valid Driver's License in good standing is mandatory

• Ability to perform effective system level troubleshooting

• Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)

• Overnight travel as required including international travel for training

Skills:

• Must possess a strong customer focus

• Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs

• Personal sense of integrity

• Effective time management skills

• System level approach to problem solving

• Analytical mindset with a strong drive to resolve open issues

• Excellent verbal and written communication skills

Company Description

Waters Corporation (NYSE:WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.

Key Words

#LI-Remote #Chromatography#Field Service#Service# Mass Spectroscopy