Informatics Marketing Assistant

ntribute to the customers' success by helping them choose the best system solution from Waters product portfolio to address the customers' analytical challenges. Informatics Marketing Assiatant performs application support in Informatics applications. Specializes in training support among application support. Focuses on food and environmental, chemicals, pharmaceuticals, and life sciences markets.

The growth of the Informatics market has made customer support more critical after sales of informatics products. Domestic pharmaceutical companies are also building informatics systems that meet the requirements of international regulatory agencies, and customers want to use these systems in accordance with global regulations.

Customers demand high-quality and detailed post-sales support. We need a support plan that meets the needs of these customers.

Responsibilities

Informatics post-sales support.- On-site Application support for informatics customers - Software User training instructor for customers - Software Administrator training instructor for customers - Empower custom field training instructor and consultant for customers

• Training service for data integrity customer process
• Support sales account managers and marketing specialist of Informatics team
• Handling and solving customers request/claims Qualifications

Education:

• Degree in Chemistry or Biology

Experience:

• Experience (1-2YR) in hi-tech industry would be advantageous

• Experience in using HPLC control software would be advantageous

• Experience in Pharm QC or QA work would be advantageous

Skills:

• Customer handling skills

• Sound communication and presentation skills

• Knowledge of HPLC

• Good in listening, speaking and writing English

• Strong customer-orientation with ability in developing and fostering long team effective relationships with key accounts & end users

• Adaptable to dynamic and changing environment, frequent travelling acceptable as well

• Highly organized / well-prepared / time management skills

• Strong interactive skills and a good listener

• Matured disposition, positive attitude and strong sense of dedication

• Action oriented and eager to achieve results

Company Description

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We're the problem solvers and innovators that aren't afraid to take risks to transform the world of human health and well-being. We're all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.