Managed Services - Contingent Workforce Director - hybrid New Castle DE or Milford MA

tion strategy

• Establish and chair a Contingent Workforce Governance Council with HRBP, HR Services, Procurement, Legal, and Finance; standardize policies, playbooks, and decision rights

• Lead MSP/VMS strategy (selection, implementation, optimization). Own SLAs, KPIs, QBRs, and continuous improvement plans

• Create and enforce global rate cards and market benchmarks; collaborate with Finance and HRBP for demand planning and utilization models

Operations & Vendor Management

• Oversee end-to-end processes: requisition intake, sourcing, interviews, onboarding/offboarding, extensions, and conversions

• Manage a balanced supplier ecosystem (prime/MSP, niche, diversity suppliers); set performance tiers and quarterly scorecards

• Drive rate governance and savings programs (e.g., rate rationalization & conversion schedules, tenure policies, redeployment, direct sourcing)

• Optimize cycle times and quality-of-hire metrics; embed lean/automation with VMS and HRIS

Risk, Compliance & Quality

• Ensure compliance with worker classification (IC vs. W2), co-employment, right-to-work, and regional labor laws

• Partner with Legal on SOW controls, IP protection, data privacy, background checks, and audit readiness

• Standardize onboarding/offboarding controls (systems access, asset management, NDA/IP, time capture)

Technology, Data & Insights

• Own the VMS roadmap and integrations (HRIS, ATS, ERP/Finance, Identity Access Mgmt.)

• Build a robust analytics framework with HR Analytics: cost-to-hire, time-to-fill, supplier performance, quality/attrition, conversions, utilization, and savings

• Deliver executive dashboards and insights

Leadership & Change

• Lead the global contingent workforce program and supplier representatives

• Drive change adoption for leaders, hiring managers, and suppliers through training and communications

• Champion DEI in contingent talent via supplier diversity goals, inclusive job design, and fair evaluation standards

Qualifications

Required Experience

• Bachelor's Degree or equivalent

• 10+ years in contingent workforce management, talent acquisition management, or procurement; 5+ years leading global programs

• Deep experience with MSP/VMS (e.g., Beeline, SAP Fieldglass, Coupa, Workday VNDLY) and complex supplier ecosystems

• Demonstrated success in rate governance/cost optimization, supplier performance management, and SLA/contract negotiations

• Strong grasp of classification, co-employment, labor regulations, and SOW management across multiple regions

• Proven ability to integrate data, systems, and processes across HR/Procurement/Finance; strong analytics fluency

• Executive presence; excellent stakeholder management and vendor negotiation skills

• Experience in regulated industries (e.g., life sciences, healthcare, financial services, manufacturing)

Preferred Qualifications

• Background with direct sourcing and talent marketplaces

• Familiarity with total talent models and workforce planning

• Certifications a plus: SOW/Services Procurement (SIG), PMP

Company Description

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.