Principal Collections Analyst

stomers have received their invoice(s), seek to resolve problems, and confirm payment timing.

• Identify and resolve customer disputes leveraging the appropriate cross-functional stakeholders; maintain active, cross-functional relationships.

• Proactively collaborate with Waters' Sales and Service teams to evaluate extended payment term requests for potential orders; suggest opportunities to expand business through the use of credit terms to management.

• Train new hires on relevant systems and processes.

• Provide excellent customer service to Waters' customers.

• Ensure daily invoices required to be uploaded in a customer portal are completed each day, handle all rejections, and provide feedback to the Digital Commerce team to improve the process.

• Identify potential bad debts within the portfolio, assist less experienced peers and summarize for management.

Other duties as required by management.

Qualifications

Education:

Bachelor's degree in Finance, Accounting, or a Business-related specialty a plus

Experience:

10+ years of relevant experience in a comparable industry with emphasis on all facets of Accounts Receivable including a general understanding of the Order-to-Cash cycle, cash applications, dispute management, invoicing, collections, and commercial credit management.

Employee Success Model Requirements:

• Demonstrated end-to-end process thinking and creative problem-solving skills.

• Strong oral and written communication skills.

• Formal credit certifications or professional collections certifications a plus.

• Experience operating in SAP and project management experience are a plus.

Company Description

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.

Key Words

Principal Collections Analyst, Senior Collections Analyst, Principal Collector, Senior Collector