Delivery Manager, Professional Services

ur company.

But, we also believe in balancing productivity with self-care. That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

• Business Insider named us an "enterprise startup to bet your career on"
• Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world
• Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
• Quartz ranked us the #1 best company for remote workers

Responsibilities

We are looking for an exceptional Delivery Manager to join our growing team. Key responsibilities include:

Project Execution & Delivery

• Independently develop, manage, and execute project plans based on statements of work, ensuring alignment with customer business goals
• Lead both project- and program-level engagements
• Ensure successful project closure, aligning customer stakeholders and internal account teams on next steps
• Proactively identify and assist in closing expansion opportunities in services and software
• Able to do this at the project level or program level.

Financial & Resource Management

• Manage project budgets of $500k+, ensuring projects remain within scope and budget
• Monitor budgets closely and prepare change orders as needed
• Oversee 10+ project resources across internal, partner, and customer teams (including onshore, nearshore, and offshore resources)
• Anticipate resource availability issues, proactively creating backup plans
• Identify and mitigate resource skill gaps, if applicable

Agile Project Management

• Drive project timelines, prioritizing client need and adapting plans without oversight
• Coach clients in Scrum Agile methodologies, pivoting to Waterfall when requested by customer
• Independently assess technical and non-technical risks, create mitigation plans, and communication risks effectively up to the CXO level
• Proactively engage cross-functional teams (product & engineering, support, etc.) to address risks before they escalate

Stakeholder Communication & Reporting

• Deliver crisp, error-free weekly status reports to both internal and customer stakeholders
• Lead status calls, ensuring alignment and next steps are clearly documented
• Maintain rigorous PSA data hygiene, ensuring project data is up to date with minimal variance
• Achieve high CSAT scores through excellent project execution and customer engagement

Thought Leadership & Industry Expertise

• Serve as a trusted advisor to customer, leveraging expertise in at least 3 industry verticals
• Evangelize Workato's GEARS Framework and delivery methodology, coaching customers to become champions of their own automation strategy
• Articulate Workato's differentiation in the iPaaS space, comparing key product features to competitors

Team Development & Continuous Improvement

• Play an active role in hiring and mentoring Associate Delivery Managers and Delivery Managers
• Contribute 3+ assets per quarter to enhance delivery methodology
• Collaborate closely with pre-sales, sales, and customer success teams to drive customer success and business expansion

Requirements

Qualifications / Experience / Technical Skills

• 5+ years of project management experience with a proven track record of success
• 5+ years delivering professional services for a strategic consulting firm, large scale system integrator or professional services unit within a software company
• Experience managing 8-10+ project resources and overseeing project budgets exceeding $500K USD
• Expertise in Agile Scrum and Waterfall methodologies, with certification in at least one Agile delivery framework (CSM, PSM, SAFe Agile)
• Demonstrate high energy and have strong project management experience, including:
  • Project scoping & planning
  • Risk & change management
  • Status reporting
• Experience managing enterprise projects within complex, matrixed ecosystems
• Demonstrated ability to grow accounts (ARR) and expansion services
• Track record of working cross-functionally within an organization to align on internal account strategy, serving as a key multiplier for business growth
• iPaaS or integration experience required, with the ability to articulate common functional & non-functional requirements to various stakeholders
• Experience in both project and program management, driving long-term success across multiple initiatives

Soft Skills / Personal Characteristics

• Ability to thrive in a fast-paced, high growth and unpredictable environment
• Proven ability to develop and maintain C-level relationships, establishing trust as a strategic advisor
• Experience in delivering and leading concurrent projects (5+)