Customer Service Representative

ternative solutions.

• Notifies direct management and Legal through written memos when such claims are reported.

• Evaluates customer or dealer requests for assistance on Yamaha products and determines the appropriate type and level of support to be provided.

• Coordinates with service, parts, sales, and other internal divisions to gather necessary information for objective and equitable decision-making.

• Handles BBB complaints, pre-litigation attorney correspondence, and recall clearance letters.

• Attracts potential customers by answering product and service questions and providing information about additional Yamaha products and services.

• Resolves product or service problems by clarifying customer concerns, determining the root cause, identifying and recommending the best solution, and following through to ensure complete resolution.

• Maintains accurate customer records by updating account information as needed.

• Provides CSI (Customer Satisfaction Index) support, callbacks, shipping coordination, and general departmental administrative support.

• Responsible for processing Duplicate MCOs, drafting letters, and managing various customer relations documents.

• Carries out assorted administrative tasks and special assignments within the department as required.

• Administrates and coordinates with unit groups, Legal, and the field team regarding buybacks and trade-outs.

• Trains Customer Relations staff on priority job functions, processes, and best practices.

• Interfaces regularly with cross-functional Yamaha personnel to ensure accurate, timely, and complete information is obtained for customer resolutions.

What you need to be successful:

• Bachelor's degree or equivalent combination of education and experience.

• Strong customer service orientation with the ability to communicate effectively with customers, dealers, and internal teams.

• Excellent problem-solving, negotiation, and analytical skills.

• Ability to manage sensitive customer cases professionally and maintain confidentiality.

• Strong written communication skills for memos, letters, and formal correspondence.

• Detail-oriented and highly organized; able to manage multiple responsibilities simultaneously.

• Experience handling escalations, legal-related correspondence, or claims is preferred.

• Prior experience in customer relations, accounts support, claims handling, or related fields is a plus.

• Strong interpersonal skills with the ability to build rapport and maintain positive relationships with customers, dealers, and internal teams.

• Emotional intelligence to remain calm, empathetic, and composed during difficult or emotional customer interactions.

• Conflict resolution skills to de-escalate concerns and guide conversations toward positive outcomes.

• This position is onsite.

Don't meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At Yamaha, we understand that talent comes in various forms; as such, we are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

What's in it for you:

• 401(k) and Profit Sharing

• Fertility Benefits

• 37.5 hour work-week

• Medical, Dental, Vision

• Life and AD&D Insurance

• Wellness Program

• Short-Term Disability Coverage (for hourly roles)

• Long-Term Disability

• Student Debt Repayment Benefits

• Ability to borrow Yamaha product

Reports to: Department Manager

Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#LI-AS2