Dealer Support Administrator II

Address and resolve issues related to Dealer chargebacks, including those stemming from unwinds, missing documentation, Dealer misconduct, fraud and lien perfection issues. Manage timely collections and resolution of outstanding amounts in compliance with company procedures.
• Handle inbound and outbound communications with Dealers regarding account issues, customer complaints and other related matters. Serve as the main point of contact for Dealer inquiries, providing timely and accurate responses to ensure strong relationships.
• Follow up with Dealers that fail to adhere to company policies and procedures, escalating as necessary. Investigate and resolve issues related to missing titles, ensuring proper lien perfection. Identify and address Dealer misconduct, escalating critical issues to the sales leadership and/or legal teams as necessary.
• Monitor Dealer practices to ensure compliance with internal policies and external regulations. Build a solid understanding of dealership operations, culture, and business practices to foster trust and cooperation.
• Work together with the Servicing team to collect outstanding past due refunds for ancillary product cancellations from the Dealerships and collaborate closely with the sales team and other internal departments (as needed).
• Maintain accurate records of Dealer communications, issues, and resolutions. Identify trends and provide feedback to improve Dealer compliance and operational efficiencies. Provide monthly and quarterly reporting to the management team.
• Adhere to company policies, procedures, and regulatory compliance guidelines, ensuring all title-related activities are performed accurately and timely.
• Other duties as assigned
What you'll need to be successful:
• Bachelor's degree in business administration, Finance, or a related field (or equivalent experience).
• At least 5 years of experience in dealer collections, wholesale and retail operations, customer account management, ancillary products, and title management within the automotive or finance industry.
• Strong understanding of dealership operations, culture, and compliance requirements.
• Excellent verbal and written communication skills.
• Ability to handle sensitive and complex issues with professionalism and discretion.
• Strong problem-solving skills, with a focus on detail and accuracy
• Proficiency in Microsoft Office Suite
Don't meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At Yamaha, we understand that talent comes in various forms, as such we are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
What's in it for you:
• 401(k) and Profit Sharing
• Fertility Benefits
• 37.5-hour workweek
• Medical, Dental, Vision
• Life and AD&D Insurance
• Wellness Program
• Short-Term Disability Coverage (for hourly roles)
• Long-Term Disability
• Student Debt Repayment Benefits
• Ability to borrow Yamaha product

Pay:
$59,000 to $112,000

Yamaha intends to offer the selected candidate base pay dependent on job-related experience. Base pay is part of Yamaha's Total Reward program, our Talent Acquisition Team will share more details as candidates progress.

Reports to: Department Manager
Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.