Technical Analyst II

Collaborate with tech/business teams to escalate issues and verify fixes.

• Document troubleshooting steps, root cause analysis, and resolution details in ticketing systems (e.g., Jira, Zendesk, ServiceNow).

• Maintain and update system configuration, knowledge bases, and operational runbooks.

• Support UAT, release rollouts, and post-deployment verification activities. Assist in monitoring system performance and automating routine checks where possible. Provide periodic reports on support metrics, incident trends, and client satisfaction.

• Stay up to date with the latest trends and technologies in data analytics, database management, and cloud platforms.

• Document data infrastructure and processes for maintainability and knowledge sharing.

What you need to be successful:

• Bachelor's degree in computer science, Information Systems, or a related field.

• 2-4 years of experience in a technical support, application support, or production support role.

• Experience with fintech /loan applications type environment is a plus

• Proficiency in programming languages like JavaScript, Python, Java, C#.

• Excellent communication and customer service skills, with ability to explain technical issues clearly.

• Knowledge of ITIL practices or ticketing tools (Jira, ServiceNow, Zendesk) is desirable.

• Experience with cloud platforms like AWS (S3, EC2, RDS, Lambda)

• Ability to lead and take initiative for improving the existing processes.

• Microsoft Excel skills are required.

• Capable of working independently with minimal supervision.

• Excellent analytical, problem solving and conceptual skills with high attention to detail

• Ability to learn quickly and manage multiple priorities in a rapidly changing environment

• Strong verbal and written communications skills with the ability to interact with users at all levels throughout the organization.

Don't meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At Yamaha, we understand that talent comes in various forms, as such we are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

What's in it for you:

• 401(k) and Profit Sharing

• Fertility Benefits

• 37.5 hour work-week

• Medical, Dental, Vision

• Life and AD&D Insurance

• Wellness Program

• Short-Term Disability Coverage (for hourly roles)

• Long-Term Disability

• Student Debt Repayment Benefits

• Ability to borrow Yamaha product

Reports to: Department Manager

Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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