Onboarding Project Manager, Workvivo - Cork

Zoom US

3.5

(2)

Multiple Locations

Why you should apply for a job to Zoom US:

  • 5/5 in supportive management
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Innovative Impact: Be part of a team redefining global collaboration, working on projects that truly make a difference
  • Caring Culture: Join a workplace where you’re valued and supported, with an inclusive environment that fostering collaboration
  • Growth Opportunities: Explore your potential with endless chances to take on new challenges, explore your curiosity and evolve your career
  • #R15436

    Position summary

    ain project teams on Workvivo features. Share best practices, provide change management support, and ensure successful Workvivo launches. This role offers a fulfilling opportunity to make meaningful contributions to customer success.

    Responsibilities

    • Understanding the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process Delivering projects following the Workvivo Customer Experience Implementation methodology

    • Managing multiple customer projects within scope and schedule

    • Engaging and manage key customer stakeholders throughout the implementation

    • Delivering high customer satisfaction with every interaction

    • Being the first point of contact for all aspects of your customer during Onboarding

    • Delivering training workshops and presentations to the customer in person / via video conferencing platform

    • Training and educating customers on how to effectively use Workvivo features and capabilities

    What we're looking for

    • Have exceptional Interpersonal and Communication skills

    • Experience in a customer-facing role in software project implementation

    • Deliver Project Management techniques and approaches Customer first mentality; ability to empathize and build customer loyalty

    • Adapt to a fast-paced, high energy environment

    • Maintain time management - you will manage numerous implementations simultaneously

    • Able to adapt as priorities and customer needs change

    • Identify opportunities and promote business benefits to a Customer adapting a consultancy approach

    • Produce well-structured and clear customer facing documentation and reports

    • Communicate and advise on technical aspects to non-technical teams

    • Fast decision-making ability to meet milestones and deadlines

    Ways of Working
    Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

    Benefits
    As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

    About Us
    Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
    We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

    Our Commitment
    We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

    We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

    If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

    Why you should apply for a job to Zoom US:

  • 5/5 in supportive management
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Innovative Impact: Be part of a team redefining global collaboration, working on projects that truly make a difference
  • Caring Culture: Join a workplace where you’re valued and supported, with an inclusive environment that fostering collaboration
  • Growth Opportunities: Explore your potential with endless chances to take on new challenges, explore your curiosity and evolve your career