Director, Software Engineering

cloud-native architectures, UI/UX frameworks, database scaling, and domain knowledge in billing, subscription management, consumption based business processing, and e-commerce experience. This role requires someone who has successfully built highly performant products that scale for thousands of users and led engineering teams in creating next-generation architectures. Additionally, experience with rules-driven and BPM frameworks, API-led design, business API context and front-end technologies is essential. A deep understanding of the technology components necessary to build a scalable architecture for a CPQ application is also required.

Key Responsibilities

• Provide hands-on technical leadership, actively participating in architecture decisions and complex problem-solving scenarios

• Drive the evolution of our CPQ platform architecture to meet enterprise-scale requirements while maintaining flexibility, performance and the best UX.

• Partner with Product Management to translate complex pricing and quote management requirements into elegant technical solutions

• Lead the evaluation, selection, and implementation of new technologies to enhance our platform capabilities

• Actively contribute to code reviews, technical design sessions, and architectural decisions

• Establish and optimize engineering processes to improve development velocity, quality, and reliability

• Drive technical decision-making around scalability, reliability, and performance optimizations

• Collaborate with cross-functional teams to ensure successful delivery of complex enterprise CPQ solutions

• Own technical roadmap development and execution across multiple teams

Required Qualifications

• 12+ years of software engineering experience, with at least 5 years in engineering leadership roles

• Strong hands-on technical abilities with recent coding experience

• Proven track record of solving complex technical problems in enterprise software

• Experience with Salesforce ecosystem, particularly in related domains

• Deep expertise in modern cloud technologies and distributed systems architecture

• Experience with high-scale, multi-tenant architectures serving enterprise customers

• Demonstrated ability to break down complex problems and lead teams to practical solutions

• Strong background in some of the following: Kubernetes, microservices architecture, event-driven systems, distributed databases

• Track record of successful large-scale system migrations and architectural transformations

• Experience with agile methodologies and modern DevOps practices

• Bachelor's degree in Computer Science or related field; Master's preferred

Technical Expertise

• Cloud Platforms: AWS, Azure, or GCP at enterprise scale

• Salesforce Platform: APIs, integrations, and platform limitations

• Infrastructure: Kubernetes, Docker, Terraform

• In-memory data stores (e.g., Redis, Memcached) for fast data access and caching.

• Programming Languages: Java, Python, Go, Apex or similar enterprise-grade languages

• Databases: Experience with both SQL and NoSQL at scale. High-performance databases (e.g., PostgreSQL, MongoDB, Cassandra) for reliable data storage and retrieval.

• Message Queuing: Kafka, RabbitMQ, or similar

• Monitoring & Observability: DataDog, New Relic, or similar tools

• CI/CD: Jenkins, GitLab, or similar platforms

• Security frameworks and tools (e.g., OAuth, JWT, SSL/TLS) for ensuring data privacy and protection.

• Modern JavaScript frameworks (e.g., React) for building responsive and dynamic user interfaces.

• HTML5 and CSS3 for structuring and styling web applications.

• State management libraries (e.g., Redux) for managing application state.

• Front-end build tools (e.g., Webpack, Babel) for optimizing and compiling front-end assets.

• UI component libraries (e.g., Material-UI) for consistent and reusable UI components.

Problem-Solving Requirements

• Proven ability to solve complex pricing and quote management challenges

• Experience in optimizing performance of large-scale enterprise systems

• Track record of innovative solutions for enterprise integration challenges

• Strong analytical skills with data-driven decision making

• Ability to balance technical debt with business requirements

• Experience in troubleshooting and resolving critical production issues

Leadership Qualities

• Hands-on leader who can dive deep into technical challenges as needed

• Excellence in stakeholder management and cross-functional collaboration

• Track record of building and retaining high-performing engineering teams

• Experience in managing distributed/remote engineering teams

• Strong communication skills with ability to translate complex technical concepts to various audiences

Impact & Scope

• Lead a growing engineering organization of engineers across multiple teams

• Drive technical strategy for critical components of our CPQ platform

• Own technology modernization initiatives across the platform

• Responsible for technical excellence and operational reliability of key business systems

• Partner with Product and Business teams to drive technical innovation

Preferred Experience

• Previous experience with Salesforce CPQ or similar enterprise CPQ solutions

• Background in building or maintaining enterprise pricing engines

• Experience with Salesforce platform development and integration

• Knowledge of enterprise billing systems and quote-to-cash processes

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly-it's exciting. Our people, whom we refer to as "ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we're making what's next possible for our customers, community and the world.

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs

• Medical, dental and vision insurance

• Generous, flexible time off

• Paid holidays, "wellness" days and company wide end of year break

• 6 months fully paid parental leave

• Learning & Development stipend

• Opportunities to volunteer and give back, including charitable donation match

• Free resources and support for your mental wellbeing

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility - flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to [email protected].