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Position summary

to successfully drive the delivery team, and monitor project quality, financials, risk, and delivery performance for Zuora implementations. You will be responsible for managing the end-to-end delivery of Zuora implementation engagements, ensuring that the program remains on time, within budget, and meets the customer's outcome expectations.

Because you already have experience implementing Enterprise software systems, have technical/functional knowledge and are proficient with Enterprise SaaS, ERP or Order to Revenue systems, you will be able to start performing on day one. Your love for multi-tasking will prove useful as you will be responsible for managing the project plans and leading the implementations for multiple projects at a time. Successful Solution Delivery Managers at Zuora have a healthy sense of risk and are able to proactively manage risk prior to failure.

Desired Skills and Experience

Overall 10+ years of enterprise software experience, with at least 5+ years in implementation management
In-depth knowledge of and experience implementing enterprise software applications, such as ERP, CRM or SCM, across a range of customers, from SMB to Fortune 500.
Previous experience with subscription billing and/or revenue implementation projects is a strong plus.
Experience with SaaS-based implementation is very strongly desirable
Strong client service and/or management consulting experience
Strong ability to manage implementation financials, recognizing the importance of both budget management and services revenue management
Demonstrated experience managing multiple, concurrent engagements
Successful candidates must have strong communication and problem-solving skills with strong customer focus with a results-outcome orientation
Executive presence and comfort. You have experience and are comfortable with C-level communication.
Comfortable working with and managing ambiguity and uncertainty.
Proven ability to present technical solutions effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business solution topics
Have developed domain industry or business process skills
Demonstrated experience leading teams of architects, consultants, and developers
Demonstrated experience driving adoption through achieving business goals and innovation
Demonstrated experience working with a cross-functional and geographically dispersed team

Technology experience or awareness in the following:

ERP, CRM, accounting/revenue systems, provisioning systems
Billing, payment and revenue systems
Knowledge of and ability to speak to system landscapes a strong-plus
SaaS-based subscription management systems experience a strong-plus
SaaS-based enterprise software implementation
Knowledge of Web Services, XML, SOAP, REST a plus
PMI Certification is a plus

Travel needs: potential for up to 50% of the time (including possible international travel)

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly-it's exciting. Our people, whom we refer to as "ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we're making what's next possible for our customers, community and the world.

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
Medical, dental and vision insurance
Generous, flexible time off
Paid holidays, "wellness" days and company wide end of year break
6 months fully paid parental leave
Learning & Development stipend
Opportunities to volunteer and give back, including charitable donation match
Free resources and support for your mental wellbeing

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility - flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to [email protected].

The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate's final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora's Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here .

Base Pay Details

$125,900 - $222,200 USD