If you're looking to accelerate your career at a purpose-driven company, you’ll want to learn more about ServiceNow.
ServiceNow’s cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. They’re growing fast, innovating faster, and making an impact on their customers’ and employees’ lives in significant and important ways. With approximately 6,900 customers, they serve almost 80% of the Fortune 500, and they’re on the FORTUNE® World’s Most Admired Companies™ 2021 list.
Still not convinced? ServiceNow’s purpose is to make the world of work, work better for people—including their own. From work environments that help employees do their best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, they keep their people at the center of everything they do. ServiceNow also strives for a fair system of opportunity and treatment for all. Competitive health and wellness benefits, zero-tolerance for any kind of discrimination, and protection from social stigmas are core to the company’s values and beliefs.
Rachel, a senior director in the sales organization, says: “The company’s ethos of making work, work better for people resonated with me from the start and I was given everything I needed to make it work for me and my family. Within a year, I was promoted to senior sales director, overseeing four teams. I worked hard for this, but the culture of ServiceNow was key to my career progression.”
Perhaps the best way to get to know ServiceNow is through their six core values which their whole team embraces and embodies:
Embrace diversity, create belonging
Diversity and inclusion are table stakes. Belonging is the breakthrough. ServiceNow encourages their employees around the world to bring their authentic selves to work every day.
Laura, VP of enterprise sales at ServiceNow, says: “I’m Hispanic, Black, Caribbean, and an immigrant. I can share my story and be my authentic self at ServiceNow. For us, empathy and belonging are at the core of our culture. My colleagues celebrate my many-layered experiences because they value my point of view. My peers listen with respect and an open mind, and the company contributes to the causes I serve.”
ServiceNow is building a fair system of opportunity and treatment for everyone in the company. In the U.S., where they have pay data by gender, race, and ethnicity, they have achieved pay parity for women and under-represented groups. Globally, where they have pay data by gender, ServiceNow is within one penny of pay equity for women around the world. The company has also increased the percentage of women in leadership positions in just three years (2017 through 2019).
Innovate and execute
Innovation is how ServiceNow brings their purpose to life.
Take for example ServiceNow’s vaccine management solutions. They are a part of the company’s broader innovation effort to support customers and organizations as they respond to the COVID‑19 pandemic. ServiceNow’s emergency response apps help organizations navigate COVID‑19 crisis management and their Safe Workplace Suite helps organizations gauge workforce and workplace readiness as they look to safely return employees to the workplace in the new normal.
Deliver customer success
What differentiates ServiceNow from other tech companies is that they put their customers at the center of everything they do—and they truly strive to partner with them every step of the way.
ServiceNow launched a new customer care plan, which includes four no-charge apps to help companies and government agencies manage their emergency response programs. The apps have since been downloaded by more than 1,000 organizations worldwide.
Stay hungry and humble
ServiceNow doesn’t take success for granted—the team is always ready to learn something new.
That’s why it's essential to ServiceNow that they continuously invest in tools and resources to help their female employees grow their professional careers. The company offers a wide range of career resources, including annual review processes with feedback, annual learning stipends, and free online courses.
Additionally, they've designed development courses for employees, managers, and company leaders to empower them to become great leaders and mentors to their colleagues. ServiceNow also encourages participation in their Belonging Groups, which are purposefully designed with cross-functional collaboration points across groups through mentorship, community service, and professional development. The best part? Their groups are open to everyone.
Shakira, a sales director, says: "Moving into leadership has definitely enhanced my sense of ambition. I now see so much potential in others and in the business and I am hungry to grow and do more."
Enjoy the journey
At ServiceNow you’ll grow, learn and have fun while doing it!
Thanks to some best-in-class practices and benefits—like 20 weeks of paid parental leave, flexible PTO, an employee stock purchase plan, and seven employee-led Belonging Groups—ServiceNow has acquired a reputation for attracting exceptional female talent worldwide.
Kristen, director of academic programs, says: "What I really love about working here is you're human first, and then comes your work and your employment in that order. It's very focused on Maslow's hierarchy of needs. If I can't meet the basic needs of showing up authentically, being supported emotionally, being engaged intellectually, and utilizing my skill set to the best of my abilities, then I'm not going to be the best at my job, and I feel like my boss and my team really understand that."
Win as a team
Leave your ego at the door. The company collaborates East-West with shared outcomes and success. Teamwork makes the dream work!
Neha, manager of performance quality engineering at the company, says: "I have been lucky to be a part of a team where every single individual not only believes in their own growth, but there is also a very healthy, symbiotic relationship. We have each other's back.”
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