Employee Reviews
(Winged ratings measure job satisfaction on scale of 1 to 5)
Anonymous shared this review of CMS, United States on Oct 25th, 2023
"If you are comfortable with technology and multi-tasking and are reliable, it can be a relatively easy, great job because it is a "time card punching" job; when you log out for the day, you are done--no one will bother you. I loved that part of it! However, because it's a 24/7 Call Center, sometimes you have to work weekends and Holidays; however, after the first year, the PTO policy becomes pretty generous but you have to be a planner and put your time off requests in weeks or months in advance. If you don't have kids--or your kids are grown--it can be great. If you do have kids but have reliable childcare--including back-up if your kids get sick--it's also very doable. "
Are women & men treated equally?
"Yes"
Does the CEO support gender diversity?
"Yes"
One thing CMS can improve?
"Improve my compensation"
Position or Department
Alarm Monitoring Operator/Dispatcher, Customer Service
Recent Salary
$25k-$50k
Recent Bonus
$0
Level of Flexibility
1
2
3
4
5
"CMS is a 24/7 Call Center so, just like a hospital, customer service representatives (operators/dispatchers) are essential worker so "flexibility" is not synonymous with the job! Of course, if you are sick and can't work, you can call out but the company asks that you try and do a switch with another operator (if possible). Also, if you really want to go to special family events, you have to plan ahead and ask for time off months in advance because only 2 operators per shift/day can be out on PTO. "
Work-Life Friendly Attributes:
Hours, Policies
Is paid parental leave offered, and if so, how much?
"No / Unsure"
Would you recommend CMS to other women?
"Yes"
How supportive is your manager?
1
2
3
4
5
Which benefits are offered?
Pension, Health care
Want to submit a response?
Anonymous shared this review of CMS on Apr 13th, 2018
"This is a relatively nice place to work but just don't expect to be treated equally."
Are women & men treated equally?
"No"
Does the CEO support gender diversity?
"Not sure"
One thing CMS can improve?
"Improve work-life balance and policies (e.g. flex-time, limit face time)"
Level of Flexibility
1
2
3
4
5
Work-Life Friendly Attributes:
Policies
Did you take Maternity leave?
"No"
"Six months full pay."
Would you recommend CMS to other women?
"Maybe"
Want to submit a response?
