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Creating the Freelance Career

This group is for freelancers, solopreneurs, entrepreneurs and contractors--anyone who is self-employed.

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Group Post

Jill L. Ferguson
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3.01k
Jill of many trades. Lover of life and animals.
05/29/20 at 1:51PM UTC
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Creating the Freelance Career

What's the best customer service you've experienced and why?

A few months ago I was looking at the North Face website to see what I could do about a rain jacket I had bought from them many, many years ago. The inside waterproofing of the jacket, something white adhered to the inside of the fabric, was peeling and flaking. I came across a message on the website that all of their products are guaranteed for life. So I e-mailed them through a form on their website and they instructed me how to return the jacket to their repair HQ. This week, they e-mailed me a GC that covered the cost of buying a whole new jacket as a replacement from their website. What is an incredible customer service experience you've had (or provided) and why was it so awesome?

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About this group

Are you self-employed or do you dream to be? Then this is the group for you. Join like-minded individuals for support, ideas, collaborations, and camaraderie. And who knows, we might just create the next BIG THING.

Group rules

Be kind and courteous. No hate speech, trolling, or ALL CAPS writing. Please stick to topics pertaining to side hustles, freelancing, self-employment , and entrepreneurship.
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