ASK-A-COACH: IMPOSTER SYNDROME

Have not posted for a while, but have a question to ask and possibly some feedback to make right choice.

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Anonymous

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Have not posted for a while, but have a question to ask and possibly some feedback to make right choice. I currently have been in my position as a customer service representative in patient financial services main billing at my hospital for 1 year and 7 months in October it will be two years. We merged with another company and will be going remote which is plus. But I have mentioned wanting to learn more roles in billing. I don't do any billing but is the main person who answer the phones since I am customer service along with another colleague. But I am getting burned out with the same things everyday. I like what I do, but looking to apply for a follow-up position in my department as they have several openings as well as payment posting. I have a anxiety of applying I guess dealing with wondering how I would like it. I did get to job shadow a colleague but she was not available all the time. I feel like I can do it as I like to research and find out why a claim was denied. I actually see when a patient calls in and I can see that it may be a coding issue, pre-auth, medical record review, etc. But wanting to go more into the actual payer systems to see the issues. I hear so much drama with other follow up reps in my department that some seem to have issues or stressed. I guess just being in that environment is making feel some way not applying but my gut feeling is telling me to go ahead even though people are going home to work maybe I can feel more at ease and the office less stressful for now. Any fear for feedback would be appreciated.

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  1. Anonymous

    I'm unclear what you are asking. Are you afraid of requesting training or to apply for an open position?

  2. Paulla Fetzek, MSEd

    Hello!

    To start, I admire and commend your "go get it" attitude.

    I'm sorry, but I'm a bit confused about your issue, however. From what I'm gathering - in your current role you're going to be able to WFH? However... you want to apply for other roles and you fear WFH won't give you the opportunity to learn new things?

    If I'm even close to the mark, do you have the option to ask if you can remain in the office?

    You mention drama - are you speaking of other departments that you'd like to move into? Are you hearing about this from someone in the department? Or someone outside of the department? There's no way to know how bad an issue is unless you see it for yourself. Additionally, other people may dramatize things that you yourself don't see as an issue.

    I hope fear and concern don't prevent you from reaching out for a position you want. I wish you all the best.

  3. Anonymous

    You will only move up if you apply. Just about every job has some level of stress. If you want the easy job, sitting on the outside listening in, and you have concerns then don't apply. But if you think, hey I'd like to put my hat in the ring to do more than I'm doing. Sometimes the job isn't as stressful as the environment that you work. My job is crazy busy, but the added drama in the office stresses me more. I say go for it. You will never get anywhere unless you start moving your feet and step forward into a new future.

  4. Laura

    If your question is dealing with the fear of the unknown (applying for a job you're not sure you're going to like), the only way to know is to try. You know your current situation and you've stated that you are getting burnt out. Your options are to stay put in a job that is burning you out or apply for a position you may enjoy or may not. Given that you are writing this post, it seems clear to me that you want to apply but may be looking for confirmation. Life is short, you might as well take a chance! Also, it's not like you'd be completely moving to a new company so the unknowns aren't quite as overwhelming. I always err on the side of give it a shot because if not, you'll most likely always wonder what if. Good luck to you!

  5. Anonymous

    You've said you want to apply and that's great. I would be careful to be too 'gung ho'--make sure that your current supervisors know that you are happy in your job and would just like to see what else you may be a good fit for. You don't want anyone to see you as someone who is going to bail or take any job outside of the one you're in as soon as you can. You have to walk a fine line. I will also tell your supervisor that you're thinking about the other roles. Others may disagree with me, but I think it would be smart. ANd that way, you can also frame it as what I typed above; if you don't mention it the boss looks out of the loop and also might wonder if you're planning on quitting, etc. You might also suggest some cross training between your job and another type of job. SOmeone might be able to fill in when staff members are gong or things get busy. I haven't haven't had luck convincing any employers to do this but I think it's a smart suggestion and shows you want to help the company any way you can, versus indicating you're not happy with your current position. Finally, if you want to learn more about the role before applying, perhaps an informational interview would be a good idea. If you ask someone at work, I'd share that plan with a supervisor or have that pson r it with their own. You could do it off of work time and buy your colleague a cup of coffee. Make it clear to all that it's only information about the job, you're not asking about the department, the boss, etc. It's not a gossip session.. Finally also consider finding people not in your company with similar job titles; search Linked In. You might have a connection to someone you find and then you can ask your connection to each out and ask whether than person would be ok with a short informational meeting. Again, not a gossip session. Be clear that you want to know about the role, and not that you are applying for anything at their company. You might learn a lot from a 20 min info. interview. Good luck.

  6. Anonymous

    This is completely up to you to propose what it is you want. Be proactive and put together a plan of what you want to do and how you want to get there.

  7. Anonymous

    I have given this advice frequently because it was something that significantly impacted me. If you feel like you are becoming indispensable, find someone whom you can train to do what you do and mentor them, so that if and when you move on to learn something new, it isn't a shock to the company. Companies like people who take initiative and show leadership in this way, and being willing to let someone step into your position significantly shows initiative.

    It is a positive thing that your management is willing to let you shadow, and I can tell that you are eager, if not passionate, about learning, so kudos to you! Good luck, and I hope the new adventure is everything you expect it to be and more.

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