What kinds of support or training do you think are essential when onboarding into a remote hospitality assistant role? Especially for those without a formal background in the field.

4 Comments

1. AnonymousJuly 9,2025 at 7:31PM UTC

   Normally hospitality is in person so I would have then enrolled in on-camera role playing and ALL training for guest services be created for interaction online. There are some really great online training tools for Customer Service and the hospitality portion can be conducted in front of a camera. So phone skills need to be courteous, fluid and warm. Information must be clear and succinct. Role play training can be very effective.

2. AnonymousJuly 13,2025 at 4:23PM UTC

   I would advise to learn about communication styles and expectations of time turn arounds for how to deal with client requests. Find out if you need to be on camera and if so the rules around dress code and such. Keep in mind the customer is always right and when they are complaining they often just want to be heard.

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