Technical Support Engineer

ase your expertise by ensuring customer retention by delivering superior customer experience The work model for the role is: #LI-Onsite This role is contributing to the Robotics & Discrete Automation Business Area for Service & Digital Platform Division based in Bangalore India You will be mainly accountable for: Displaying clear understanding of sense of urgency and care in your own area of responsibility and knowing how to communicate that to customers Identifying opportunities (while supporting customers) to address any additional concerns and reporting those opportunities to the account team through local business processes Recognizing technical problems and analyzing them through communication with customers and remote connections to assets for a limited range of services and products Taking actions to identify new Service business opportunities for ABB, in close cooperation with customer and other ABB teams
Qualifications for the role

• You are highly skilled in SQL, Python, power Bi, automated intelligence building and 'learning' systems, Proficiency in Visual Basic for writing Macros and the Automation market
• Ability to demonstrate your experience in working closely with local business units to deliver the services to enhance the ABB digital services across the globe.
• You have 2-3 years of experience in robotics service and support.
• BE/B.Tech in Mechanical, Electrical, Electronics, Instrumentation, Mechatronics, Automation You are at ease communicating in English.

More about us

ABB Robotics & Discrete Automation is a pioneer in robotics, machine automation and digital services, providing innovative solutions for a diverse range of industries, from automotive to electronics to logistics. As one of the world's leading robotics and machine automation suppliers, we have shipped over 500,000 robot solutions. We help our customers of all sizes to increase productivity, flexibility and simplicity and to improve output quality. We support their transition towards the connected and collaborative factory of the future. ABB Robotics & Discrete Automation employs more than 11,000 people at over 100 locations in more than 53 countries. www.abb.com/robotics We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning