Benefit Processing Representative

new hire and life events

• Processes & resolves non-standard QA discrepancies (e.g. Tier level, EBNYE, Age Reduction, Contingency, Life Max Election)
• Researches & resolves vendor invoices enrollment discrepancies
• Performs census compares and researches/resolves issues identified through audits
• Manages vendor invoices enrollment discrepancies
• Processes manual carrier updates for QA discrepancies
• Processes pending events exceptions & pending events for EOIs
• Manages EOI Process for late entrants or increases
• Performs post-AE audits (clean up activities)

1. Service Support:

• Provides back-office service support for assigned client base related to the administration of health & welfare benefit plans to internal business partners & service team via phone, CRM, email or in person.

• Communicates with appropriate service team members, internal business partners, or third party resources to ensure completion of day-to-day and Annual Enrollment activities

• Utilizes benefits/product/process experience to identify issues, troubleshoot, and assist with a resolution. This would include but not be limited to issues related to participant coverage and administrative processes.

• Provides additional assistance as required during Annual Enrollment

Functional Responsibility:

• Administers, manages and/or governs a variety of qualified and non-qualified benefit plans on a day-to-day basis through processing of various transactions and events within and potentially outside of the Workforce Now Solution -- for assigned client base.

QUALIFICATIONS REQUIRED:

Experience:

• Two plus years in a Customer Service environment.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR

• Military experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

Preference will be given to candidates who have the following:

• Strong data management skills, knowledge of Microsoft Office with a strong working knowledge of Excel, and effective time management skills.

• SHRM, GBA, CEBS, and/or CHRS (ACA) preferred

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.