Client Account Manager

specifications of the information system that meet the customer configuration needs.

This position reports to a Supervisor of Client Services.

Essential Duties & Responsibilities:

• Participate in ongoing training sessions on company protocols for international payroll management and client services for the first 3-6 months of initial start date.

• Assist with internal projects and collaborate with other departments to achieve companywide goals while training on Celergo's processes and protocols.

• Work effectively within the team to ensure all department and payroll deadlines are met.

• Responsible for generating reports to analyse, audit, and reconcile payroll data.

• Adjust system configuration based on the new encountered situations not considered during implementation.

• Strong communication and cross-cultural skills to collaborate with international team members.

• Responsible for the accuracy and timeliness of each Client's payroll.

Complete and deliver monthly checklist metrics:

• Ensure timely completion.

• Ensure step by step processes are followed.

• Ensure payrolls are paid on time.

• Ensure invoices are billed accurately.

Manage controls (client and internal changes):

• Ensure that all documentation is up to date.

• Ensure all deliverables are completed timely and accurately.

Provide clients with:

• Strong critical problem-solving results.

• Facilitate long-term relationships.

• Ensure each client payroll calendar is managed timely and effectively with both the client and global payroll providers.

• Ensure client deliverables and Service Level Agreements (if present) are being completed timely and accurately.

• Serve as client advocate and collaborate internally and externally as needed to ensure client needs are understood and expectations are met.

• Review and communicate payroll changes between the Client and global payroll providers.

• Audit payroll calculations from global payroll providers.

• Manage all steps of the funding process.

• Generate consolidated invoices for client approval and funding initiation.

• Maintain open items logs and track improvements to ensure all open items are closed.

Requirements:

• Passion - Client Service Management.

• Education -- Secondary School / College degree.

• Experience -- Minimum of 1 year of professional experience in a service environment.

Other Skills and Abilities:

• Bilingual language skills are a plus, the English language is mandatory (minimum B2 level)

• Excellent written and verbal communication skills.

• Ability to maintain priorities in a constantly changing environment.

• Strong organization skills / accuracy.

• Expertise using MS Office applications.

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