#6011833809112024
ools and processes.
This role is right for you if you enjoy building relationships with clients by using your technical experience and providing high quality support.
Client facing responsibilities:
Ensure new integration clients are on-boarded and stabilized according to our standards
Participate in the transition process from implementation to ongoing service support
Participate in defining cross functional service scope, responsibilities and delivery list with clients
Provide high quality support and service to your clients and consult them on best practices for design and mapping of the integration with their HR system of record
Manage issues, provide analysis and facilitate solution finding within defined SLA's; handle escalations with appropriate complaint handling procedures and ensure issues and risks are managed effectively
Work with clients and internal teams on Change Requests and coordinate regional / local service teams for system maintenance and testing
Partner with Project Manager for projects which impact clients to include, but not limited to messaging and testing
Provide super user training on integration
Internal collaboration:
In GIC, we handle multiple products and HR integrations. Our success is fueled by our ability to effectively communicate and collaborate with many different internal teams.
Co-ordinate internal communication across all Integration Service teams for your clients between EMEA, AMER & APAC regions
Support integration consultants on reviewing, analyzing and designing complex issues / solutions and Change Requests
Work with Service Relationship Managers and Strategic Client Partners to provide input to their business review meetings and any integration related question or issue
Work with product development teams, ex. on (regression) testing new features
Coordinate technical activities for integration during the implementation & service of: payroll / time keeping / benefits / client portal
Work with IT teams on correct set-up of clients' SFTP file transfer, Single Sign-on, authentication and GDPR
Lead training sessions and share knowledge within the team
Contribute to the internal process improvement initiatives
Technical tasks:
Provide post-implementation system configurations and testing
Deliver a design and mapping for global integration tickets
Regression testing of new features
Review and validate technical documentation
Analyze and resolve integration related technical issues
WHAT WE OFFER
Integration in a team of experienced professionals where you can bring your experience to the table and learn new things
Structured onboarding and training curriculum and buddy system to give you a smooth start
Flexible working hours and hybrid work schedule (office/home)
A stable business environment in a people-centered company who is also the market leader in business process outsourcing for HR and payroll services
WHAT YOU BRING
Knowledge of HCM systems like SAP / SuccessFactors / Oracle / Workday or similar is a plus
Knowledge of system integration components (API's, SFTP, middleware, databases, backend, frontend applications) is a plus
Preferably, you have professional training or experience technical field, data science or HR / payroll
Experience in a client service / support role - at least 6 years
Fluency in English (oral and written)
Experience with Client Relationship Management tools (ex. Siebel)
Familiar with MS Office suite, SharePoint, Webex
Strong client service orientation, initiative, perseverance, and enthusiasm for client success
Enjoy being part of a team and building relationships
Good analytical and problem-solving skills
Demonstrated ability to train and coach
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.