GV Managed Services Americas 156969

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Assist in determining the team's training requirements.
Ensure timely and effective training is delivered to enhance skills of the team.
Manage Client health, Kpi's and Tickets.
Drive regular Production meetings and reviews with the client.
SPOC and first level of escalation for issues with payrolls or Client.
Perform audits and reconciliations to ensure 100% payroll accuracy.
Should be willing to work in night shifts and flexible to stretch till payroll closures in the team.

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Graduate of Bcom/Bsc/BA/Business administration/Accounting or other related disciplines.
8-10 years customer service, benefits administration, payroll, HR or related experience.
2 -3 years SME, mentor or supervisory experience
Proven proficiency in prioritizing critical client issues and managing workflow.
Proficiency in the use of MS Office (Excel)
Effective oral and written communication skills required.
Strong interpersonal, conflict management and mentoring skills.
Effective time management skills, organization, and planning required.

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