#6011951612092024
hat payroll is processed timely and accurately using the agreed upon standards and client requirements.
Key responsibilities:
Manage payroll team of 12 specialists
Ensure the Payroll calendar is followed and understand standard and client's payroll specifics
Monitor and meet respective KPIs, follow on client's SLAs and drive improvement actions wherever necessary
Strong ability to coach, proactively identify potential service gaps, develop action plans and engage cross company functions to maximize the performance
Communication with client and supporting the team in managing expectations,
Support the team in defining business priorities and the organization of work/tasks
Ability to recognize and deal appropriately with sensitive and confidential information
Establish and follow development areas for team members
Manage schedule adherence, team productivity, capacity and utilization
Required Experience:
BA/BS in a business-related field such as finance or accounting, or Business or equivalent combination of education & experience
3+ years relevant experience managing a team with more than 10 direct reports
Previous experience in client service and/or operations management is a plus
Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint
Flexibility to support a global and fast paced environment
Excellent written and verbal skills with great attention to detail
Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures
Advanced English and Spanish proficiency
Leadership skills such as team engagement, people development, performance management, driving results and innovation, transferring the strategy into daily operation
Optional
Experience working with HR and payroll data
Experience in department such as Payroll or, HR Outsourcing or Corporate environment.
SAP Payroll knowledge
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