Sr. Manager - Implementation

Project team's ability to deliver client requirements within project deadlines and budget. Reporting directly to the Implementation Portfolio Director, this role is a key part of the Implementation organization and will be required to build relationships with internal partners to drive and support best practice, continuous improvement and standard work across the team. You and your team carry the weight of ADP's service reputation and client satisfaction in your hands.
Every day, you'll leverage your project management and leadership expertise to assist in establishing the direction of your team's daily activities, coaching and developing your team members, creating an overall productive and enjoyable working environment for your team, and managing and resolving client escalations.

To thrive in this role, you must be comfortable working in a fast paced, deadline-driven environment. You have a way with clients and the people that you lead that builds rapport, establishes trust, and shines with professionalism. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark? Apply now!

Here's what you can expect on a typical day:

Be a Leader. You will provide overall direction, prioritize critical issues, and support your team to ensure that work is completed accurately and with quality according to scheduled deadlines, priorities, and overall goals. You will serve as a resource for your team, based on a solid working knowledge of the team's responsibilities and each associate's development plan. You'll also participate in task forces, strategic initiatives, stretch assignments, and collaboration opportunities with other ADP business units.

Mentor and Train. You will motivate associates while providing continuous feedback on performance and coaching. You will help develop your team members' careers and coordinate any additional training as needed with leadership support.

Represent ADP. You will represent ADP and be responsible for a portfolio of client engagements and the implementation execution leveraging our standard, client-centric approach with high quality results. You'll work as a business partner with the Global Product Team, Client Success, Client Services and Sales to resolve issues and achieve project goals. Plus, you will conduct regular project reviews to inspect standard work adherence, client satisfaction and overall project health. You also partner with Sales team in pre-sales efforts to provide input on implementation methodology and project timelines.

Flex and Adapt. You thrive in a structured environment where you set priorities, organize your day, multi-task, change direction, and provide prompt follow-up. You're a problem solver who can find an answer, or a solution, for time-sensitive issues and meet deadlines. You take the initiative to seek answers, solutions, and positive outcomes for both the client and ADP.

WHAT YOU'LL DO: Responsibilities

Business Management:

• Delivers against a defined set of performance standards that contribute to the results of the Delivery Team and NAS.

• These performance standards include but are not limited to Starts Revenue, Setup revenue, and NPS Scores.

• Executes on continuous improvement initiatives across the Delivery Team. Acts as a change leader.

• Optimizes resources and staffing in team for efficiency and maximum productivity and utilization.

• Collaborates with other Delivery Managers to support consistency, resource sharing and optimization to achieve performance results and metrics.

Client Management:

• Responsible for a portfolio of client engagements and aligns team on implementation execution leveraging the NAS standard client-centric approach with high quality results.

• Manage client expectations and monitors client deliverables.

• Works as a business partner with Client Engagement Leader to resolve issues and achieve project goal.

• Works with Client Engagement Leader and Service Leaders to validate Client Business Issues have been addressed in the implementation and the client has successfully transitioned to ongoing service.

• Serves as a First and Second Tier of escalation contact for Clients.

• Conducts regular project reviews with HCM PMs and Implementation Consultants to inspect standard work adherence, client satisfaction and overall project health.

Associate Management:

• Expected to build strong relationship with peer teams as collaboration and cross teamwork efforts are key to the organization's overall success.

• Manage all HR related activities for the team (staffing, appraisals, development, mentoring, training when needed)

• Works with the peers and Work Force Planning Office to assign resources to projects in accordance with requirements of those projects for certain skills and capabilities as well as the development requirements of the team on Domain Expertise.

• Leads implementation teams to ensure implementations are accomplished on-time and with high degree of quality across the portfolio.

• Manages and coaches team; understands how to motivate to inspire results.

**TO SUCCEED IN THIS ROLE:**Required Qualifications

• At least five years of experience in HCM Implementations, Consulting, Payroll or HR

• At least three years of direct people leadership experience

• Ability to travel up to 15%

• BA Degree

**BONUS POINTS FOR THESE:**Preferred Qualifications

• Proficiency and in-depth knowledge ADP HCM products

• Full professional proficiency in Spanish, written and verbal

• Experience leading teams, especially those in a virtual / hybrid environment

• Prior experience creating and articulating a vision that inspires others into action (demonstrates bias for growth)

• Ability to set high standards of performance for self and others for delivering results (takes bold action to strengthen the business results)

• Drives a performance-based culture that engages associates to achieve excellence (proven track record in building talent)

• Deliberately builds capability for short and long term

• Ability to explain how the team results impact expenses and revenue

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.

• Belong by joining one of nine business resource groups to connect globally with networks and allies who share common interests and experiences.

• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.

• Continuously learn through ongoing training, development, and mentorship opportunities.

• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.

• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.

• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.

• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

#LI-Hybrid

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.