Technical Functional Consultant - TLM (T&A)

tation, clarify and confirm client requirements to ensure database programming meets the client's time and attendance requirements

• Identify problems, assess impact, and determine solution

• Follow TLM software/implementation setup and programming guidelines

• Undertake, co-ordinate and reconcile the migration of client data between third party systems and ADP software by agreed guidelines

• Assist client with installation and configuration of time collection devices

• Conduct parallel/test processing with the client; review all procedures, adjust program rules if necessary

• Assist in first live processing runs

• Where necessary, undertake configuration of links between time and attendance and ADP/third party payroll solutions

• Meet or exceed sales order target live dates

• Create, maintain and provide implementation project schedule/timeline for client and structure to target live achievement dates.

• This task may be undertaken in conjunction with the ADP Project Office depending on circumstances

• Co-ordinate and register client for product training

• Update Implementation Management on progress of projects, highlighting order backlog and escalating appropriate risks and issues

• Maintain timely and accurate records of all client visits and implementation activity

• As required conduct on-site training work with sales and ADP project managers to maximise client satisfaction and TLM business results

• Work with third party project managers where appropriate

• Obtain and log all relevant sign off documentation as per implementation and audit guidelines

• Ensure relevant ADP departments are kept informed as and when accounts go live as per agreed guidelines

• Ensure that all additional revenue generated from the account during implementation is logged with the relevant department for billing

• Keep up to date with new product rollouts and existing product enhancements

• Perform client follow up visits as required

Requirements: Knowledge required:

• Knowledge of Windows based network environment an advantage but not essential

Skills Required:

• Must be able to demonstrate the following competencies:

• Project Management

• Ability to work under time constraints essential

• Innovation and problem solving

• Financial and commercial awareness

• Communication and influencing

• Teamwork and cooperation

• Results orientation

• Flexibility and organisational commitment

• Service oriented aptitude with good written and verbal communication skills

• Ability to prepare and conduct formal presentations

Education and Experience:

• Previous experience working directly with clients performing an implementation or consulting role (desired but not essential)

Other:

• The post holder will frequently be required to travel to client locations throughout the UK and the Republic of Ireland, and may occasionally be expected to stay overnight where relevant.

• This role will involve a mixture of both office and field based work.

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