Senior Assistant Marketing Manager - Consumer Care Team

e strategies across phone, email, chat, and social media platforms.

• Implement and optimize CRM systems, automation tools, and AI-driven care solutions.

• Analyze consumer feedback, care metrics, and operational KPIs to inform strategic decisions.

• Align care operations with broader consumer experience and brand strategies.

• Manage third-party service providers and ensure SLA compliance.

• Maintain regulatory compliance in consumer communications and data handling.

• Drive process improvements and lead teams through change and tech adoption.

What we want you to have:

• Bachelor's degree in marketing, business, or related field.

• 5+ years of experience in consumer care, digital marketing or e-commerce within CPG or related industries.

• Strong analytical skills and comfort with data visualization and reporting tools.

• Excellent communication and stakeholder management skills.

• Passion for consumer-centric innovation and emerging technologies.

What we are also looking for:

• Experience with generative AI pilots or automation in care environments.

• Proven success in implementing and scaling consumer care solutions across multiple channels.

• Experience with agile methodologies and test-and-learn environments.

• Familiarity with vendor management and performance tracking.

• Knowledge of compliance standards in consumer data and communications.

The starting salary is based on but not limited to experience, knowledge, and qualifications in determining compensation decisions. The Salary Range for this position is: $88,800.00 - $128,850.00.

Why You'll Love Building Your Career at Altria

At Altria, we believe a great career starts with feeling supported - both at work and in life. Here's what you'll find here:

• Work where life works for you - with flexible and remote options that fit your world, not the other way around.

• Own your time - start with 15 days of paid time off, 13 paid holidays, 2 floating holiday days, and a 37.5-hour workweek so you can recharge and live fully

• A place where you belong - where your ideas are welcomed, your growth is encouraged, and your impact is real

• Get recognized for your work - annual merit increases and performance bonus

• A future you can count on - 401(k) matching from day one; plus Deferred Profit Sharing, an annual company contribution in an amount equal to 13%-17% of your base salary

• Help with your goals - get help with student loan repayment assistance, attend a conference, or gain a new certification with professional development stipends

• Support for what matters most - comprehensive medical, dental, and vision coverage for you and your family

• Celebrating your milestones - paid parental and bonding leave for life's biggest moments.

• Wellness that goes beyond work - programs that care for your whole well-being at whatever stage you are in your life

• A culture that gives back - paid volunteer days and a shared commitment to making a difference

At Altria, we offer more than benefits - we offer a career that fits your life, rewards your ambition, and celebrates your impact.

This position is not eligible for sponsorship.

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Altria is a Fortune 500 company that has a leading portfolio of products for U.S. adult tobacco and nicotine consumers 21+. For decades we've been leaders in the tobacco industry, but the industry is evolving - and so are we. Our Vision is Moving Beyond Smoking™.

At Altria, we celebrate the power of diverse teams working together to shape our future. Each Altria company is an equal opportunity employer. We are committed to providing individuals with criminal records, including formerly incarcerated individuals and individuals with conviction records, a fair chance at employment. Join us as we work together to shape a better future for adult tobacco consumers, our employees, and our shareholders.

Altria is the parent company of Philip Morris USA, John Middleton, U.S. Smokeless Tobacco, Helix Innovations, and NJOY. Altria complements its tobacco portfolio with equity investments in Anheuser-Busch InBev and Cronos Group.

Learn more about Altria at https://www.altria.com and follow us on LinkedIn .