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Consumer Insights Lead (Hybrid)

American Family Insurance

4.6

(10)

Madison, WI

Why you should apply for a job to American Family Insurance:

  • 4.6/5 in overall job satisfaction
  • 4.9/5 in supportive management
  • 80% say women are treated fairly and equally to men
  • 90% would recommend this company to other women
  • 80% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • Matching employee donations up to $3,000 each year to qualifying nonprofit organizations.
  • Paid leave program offers two weeks of paid time off each year to parents to care for a child, spouse, domestic partner or parent.
  • Children of employees can apply for an annual scholarship of $2,500 for up to four years ($10,000).

    • #R37314

    Position summary

    ities

    • You will own and drive the long-term vision and strategy for insights driving the end-to-end customer experience based on external trends, business strategy/objectives, and target customer needs.
    • You will frame, structure, and scope complex business and customer challenges.
    • You will use customer/consumer data and insights, competitor activity, and market trends to guide strategic planning and enable competitive advantage.
    • You will evaluate and develop perspective on transformational customer acquisition, retention, and satisfaction opportunities across the organization.
    • You will define, monitor, and champion customer experience metrics, key drivers of, and return on experience and insights investments.
    • You will collaborate with all levels of leadership and management in order to align priorities and develop a collaborative roadmap for complex and large-scale strategic initiatives across all functional areas of the organization.
    • You will partner with product lines, marketing, corporate strategy, and enterprise partners to drive strategic alignment.
    • You will drive consumer influence across the enterprise, proactively reaching across the aisles.

    Specialized Knowledge & Skills Requirements

    • Experience delivering strategic consumer insights solutions.

    • Strong analytical skills with the ability to identify trends and translate into actionable insights.

    • Experience leveraging data storytelling to influence business decisions.

    • Experience leading cross-functional teams with limited direction.

    • Strong knowledge in consumer product categories, brands, and environment.

    • Strong organization and time management skills.

    #LI-Hybrid

    Additional Information

    • Offer to selected candidate will be made contingent on the results of applicable background checks

    • Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions

    • Sponsorship will not be considered for this position unless specified in the posting

    We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

    We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

    American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [email protected] to request a reasonable accommodation.

    #LI-RS1

    Why you should apply for a job to American Family Insurance:

  • 4.6/5 in overall job satisfaction
  • 4.9/5 in supportive management
  • 80% say women are treated fairly and equally to men
  • 90% would recommend this company to other women
  • 80% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • Matching employee donations up to $3,000 each year to qualifying nonprofit organizations.
  • Paid leave program offers two weeks of paid time off each year to parents to care for a child, spouse, domestic partner or parent.
  • Children of employees can apply for an annual scholarship of $2,500 for up to four years ($10,000).