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Distribution Contact Center Manager

American Family Insurance

4.6

(10)

Madison, WI

Why you should apply for a job to American Family Insurance:

  • 4.6/5 in overall job satisfaction
  • 4.9/5 in supportive management
  • 80% say women are treated fairly and equally to men
  • 90% would recommend this company to other women
  • 80% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • Matching employee donations up to $3,000 each year to qualifying nonprofit organizations.
  • Paid leave program offers two weeks of paid time off each year to parents to care for a child, spouse, domestic partner or parent.
  • Children of employees can apply for an annual scholarship of $2,500 for up to four years ($10,000).

    • #R36929

    Position summary

    hmarks for the Life Distribution Contact Center; design and analyze department metrics.

    • Handle administrative tasks: budget and report preparation, staff projections, and salary administration.
    • Establish and implement departmental plans and strategies.
    • Foster a collaborative, performance-driven environment by promoting trust, transparency, and inclusion; set goals, provide feedback, conduct assessments, and support development.
    • Lead with influence and expertise; contribute to leadership team and communicate organizational mission, vision, values, and policies.

    Specialized Knowledge & Skills Requirements

    • Demonstrated leadership experience.
    • Specific knowledge in strategy development, research, advertising, marketing, and communication to achieve business objectives.
    • Demonstrated experience in communication, presentation, and relationship management skills.
    • Outstanding organizational skills; adept at handling multiple projects and meeting deadlines.
    • Experienced in creative concepts for strategy and program implementation in the non-standard auto market.
    • Proficient in applying statistical and financial analysis for planning, post-auditing, and forecasting.
    • Ability to shift between strategic and tactical priorities.
    • Attract, develop, and retain top talent who are self-driven, eager to learn, adaptable to change, and mission-focused.

    Licenses

    • Must have or obtain proper Life insurance license within three months of hire. License maintenance and continuing education required.

    • CLU, ChFC or CFP designation must be obtained within a specific timeframe, as defined by manager.

    • Resident Life license within 30 days of hire.

    • Non-resident Life license within 90 days of hire.

    Travel Requirements

    • Up to 10%.

    Physical Requirements

    • Work that involves sitting/standing.

    Working Conditions

    • Not Applicable.

    • Internal candidates are encouraged to apply regardless of location and will be considered based on the needs of the role.

    • In this hybrid role, you will work a minimum of 10 days per month from the office. You should reside within approximately 50 miles from the following office location: Madison, WI

    #LI-Hybrid

    We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

    We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

    We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

    #LI-YM1

    Why you should apply for a job to American Family Insurance:

  • 4.6/5 in overall job satisfaction
  • 4.9/5 in supportive management
  • 80% say women are treated fairly and equally to men
  • 90% would recommend this company to other women
  • 80% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • Matching employee donations up to $3,000 each year to qualifying nonprofit organizations.
  • Paid leave program offers two weeks of paid time off each year to parents to care for a child, spouse, domestic partner or parent.
  • Children of employees can apply for an annual scholarship of $2,500 for up to four years ($10,000).