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Senior Business Analyst (Hybrid)

American Family Insurance

4.6

(10)

Multiple Locations

Why you should apply for a job to American Family Insurance:

  • 4.6/5 in overall job satisfaction
  • 4.9/5 in supportive management
  • 80% say women are treated fairly and equally to men
  • 90% would recommend this company to other women
  • 80% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • Matching employee donations up to $3,000 each year to qualifying nonprofit organizations.
  • Paid leave program offers two weeks of paid time off each year to parents to care for a child, spouse, domestic partner or parent.
  • Children of employees can apply for an annual scholarship of $2,500 for up to four years ($10,000).

    • #R38533

    Position summary

    functional requirements. You will report to the Senior Manager, Technology Services.

    In this flex office/home role, you will be expected to work a minimum of 10 days per month from either Madison, WI 53783 or Boston, MA 02110

    Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.

    Primary Accountabilities

    • Business Analysis & Technical Delivery : You will lead business analysis activities for large and/or complex ServiceNow enhancements & large initiatives to be implemented on the ServiceNow platform.

    • Requirements Definition & Documentation : You will develop and maintain functional requirements, non-functional requirements, acceptance criteria, constraints, risks, and supporting deliverables for ServiceNow Platform demands.

    • Solution Design & Platform Partnership : You will serve as a trusted partner to ServiceNow engineers, architects, product owners, and delivery teams.

    • Demand Intake, Governance & Quality : You will support demand intake activities by ensuring requests are sufficiently defined, feasible, and aligned to business objectives.

    • Testing & Delivery Support : You will consult on development of test strategies and plans to ensure requirements are testable and traceable through all testing phases.

    Qualifications

    • Experience serving as a Senior Business Analyst in complex enterprise environments.

    • Strong background in requirements elicitation, analysis, validation, and documentation.

    • Experience supporting IT Delivery using Agile, iterative, or waterfall methodologies.

    • Ability to operate effectively at both strategic and tactical levels.

    • Strong facilitation and stakeholder management skills.

    • Experience supporting enterprise platforms, preferably ServiceNow.

    • ServiceNow Certified System Administrator (CSA) or equivalent experience.

    • Experience using modeling techniques such as process flows, use cases, or context diagrams.

    • Demonstrated experience providing customer-driven solutions, support or service

    • Travel Requirements up to 5%.

    #LI-Hybrid

    Additional Information

    • Offer to selected candidate will be made contingent on the results of applicable background checks

    • Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions

    • Sponsorship will not be considered for this position unless specified in the posting

    We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

    We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

    American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [email protected] to request a reasonable accommodation.

    #LI-RS1

    Why you should apply for a job to American Family Insurance:

  • 4.6/5 in overall job satisfaction
  • 4.9/5 in supportive management
  • 80% say women are treated fairly and equally to men
  • 90% would recommend this company to other women
  • 80% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • Matching employee donations up to $3,000 each year to qualifying nonprofit organizations.
  • Paid leave program offers two weeks of paid time off each year to parents to care for a child, spouse, domestic partner or parent.
  • Children of employees can apply for an annual scholarship of $2,500 for up to four years ($10,000).