CommunityJobsAdviceEventsReviewsFor EmployersFor ClientsCoach Connect
CommunityJobsAdviceEvents
JOB SEARCH

Technology Services Specialist (Hybrid)

American Family Insurance

4.6

(10)

Madison, WI

Why you should apply for a job to American Family Insurance:

  • 4.6/5 in overall job satisfaction
  • 4.9/5 in supportive management
  • 80% say women are treated fairly and equally to men
  • 90% would recommend this company to other women
  • 80% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • Matching employee donations up to $3,000 each year to qualifying nonprofit organizations.
  • Paid leave program offers two weeks of paid time off each year to parents to care for a child, spouse, domestic partner or parent.
  • Children of employees can apply for an annual scholarship of $2,500 for up to four years ($10,000).

    • #R36987

    Position summary

    tem problems.

    • You will provide vendor system support and maintain vendor relationships.

    • You will assist with creation and maintenance of service desk diagnostics and job aids.

    • You will ensure the application is fully documented and provide input for any gaps in documentation.

    • You will use application knowledge, or work with others, to provide guidance and technical leadership to project resources or maintenance resources.

    • You will maintain an awareness of other projects and their possible effect on ongoing projects.

    • You will serve as primary contact for user questions regarding supported applications.

    • You will provide users with excellent customer service, knowledge and advice when responding to needs or questions.

    • You may be required to complete other assignments or participate in projects based upon skills, achievements, or experience.

    Specialized Knowledge & Skill Requirements

    • Demonstrated experience providing customer-driven solutions, support or service.

    • Demonstrated experience providing 2nd level/escalated IT operations support.

    • Basic knowledge and understanding of managed service delivery and/or outsourcing contracts.

    • Basic knowledge and understanding of IT infrastructure domains including data centers, network/communications, server utilization, virtual environments, storage and application development.

    • Basic knowledge and understanding of ITIL / service management best practices.

    • Analytical approach to problem-solving. Attention to results and with a sense of urgency.

    • Basic knowledge and understanding of project management processes, tools, and techniques.

    • This position requires Genesys Cloud certification. Three certifications will need to be earned within the first six months in the role.

    Additional Information

    • Offer to selected candidate will be made contingent on the results of applicable background checks

    • Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions

    • Sponsorship will not be considered for this position unless specified in the posting

    We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

    We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

    We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

    #LI-RS1

    Why you should apply for a job to American Family Insurance:

  • 4.6/5 in overall job satisfaction
  • 4.9/5 in supportive management
  • 80% say women are treated fairly and equally to men
  • 90% would recommend this company to other women
  • 80% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • Matching employee donations up to $3,000 each year to qualifying nonprofit organizations.
  • Paid leave program offers two weeks of paid time off each year to parents to care for a child, spouse, domestic partner or parent.
  • Children of employees can apply for an annual scholarship of $2,500 for up to four years ($10,000).