Senior Deal Manager

Sales and cross-functional teams on deal structure from opportunity qualification through contract close, document and enable region-specific standards for deal structure and policy, and build strong relationships with leaders across the Sales organization and other departments at Appian. Reporting directly to the Manager, Deal Management - North America, the Senior Deal Manager will bring strong critical thinking, creativity, and communication skills, and succeed as a self-starter who can work autonomously with minimal supervision, using proven problem-solving ability to drive deals forward.

In this role, you will:

• Manage deal constructs, special pricing, approval policies, and the resolution of deal issues and sales escalations

• Support Sales in negotiating contract structure and pricing in alignment with Appian policies while maximizing value for both the customer and Appian

• Drive alignment across Sales and key stakeholders (Finance, Legal, Engineering, Product) and coordinate with customers/partners to resolve issues quickly

• Identify and scale best practices through analysis, projects, and reporting to strengthen Deal Desk and Sales effectiveness

• Contribute to and participate in ongoing Sales training sessions

• Travel 5-10%

Qualifications
To be considered for this role, candidates should have:

• Bachelor's degree

• 12+ years of relevant experience, including Deal Desk, Pricing, Finance/FP&A, or Sales Operations

• Proven ability to work autonomously and manage relationships with senior leaders

• Experience using CRM and CPQ systems

• Working knowledge of contracts and accounting (preferred)

• Experience with software contracts and revenue recognition policies (strongly preferred)

• Financial Services, Insurance and/or Pharma / HealthcareIndustry experience (preferred)

• Strong negotiation skills with the ability to uncover underlying interests, navigate objections, and reach practical solutions

• Demonstrated ownership mentality and integrity, acting in the best interest of the organization

• Comfort operating in ambiguity and fast-changing environments

• Highly organized and detail-oriented, able to manage fast-moving priorities

• Process-driven and motivated to document and standardize for repeatability and clarity

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Tools and Resources

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.

• Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.

• Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

Benefits

Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country-please ask your Talent Acquisition contact for details specific to the location you are applying to.

About Appian

Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations-resulting in better growth and superior customer experiences. For more information, visit appian.com. [Nasdaq: APPN]

Follow Appian: LinkedIn.

Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected]. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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