Solutions Success Manager - Insurance

Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.

Appian provides a low-code development platform that accelerates the creation of high-impact business applications. Many of the world's largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance.

As a Business Analyst for Insurance solutions, you will work closely with the Solution Owner and will be pivotal in gathering business requirements, creating detailed documentation, and working closely with the Product and Engineering teams to deliver innovative solutions that meet the needs of our customers. You will have a strong background in the insurance industry, an understanding of software development life cycle, and excellent communication skills. You will contribute to the go-to-market efforts, and support Appian customers and partners. This is a cross-functional role that offers a unique opportunity to build relationships with key stakeholders in every Appian department, engaging with the full spectrum of product launch, support and market adoption initiatives.

To be successful in this role, you need:

• Work closely with the Solution and Industry team to gather and document business requirements.

• Translate business requirements into detailed functional specifications for solution development

• Create and execute user acceptance testing (UAT) to ensure that the final product meets business needs and quality standards

• Effectively communicate requirements conflicts to the solution owner and other stakeholders, assist in prioritizing requirements based on value creation and constraints.

• Ensure that requirements are understood and approved by all stakeholders.

• Manage requirement traceability and changes throughout the development lifecycle

• Conduct market research and stay up to date on industry trends and competitor activity

• Identify and document potential improvements and new feature opportunities for the solution

• Facilitate execution of solutions strategy across departments, including but not limited to Business Development, Marketing, Sales, Alliances, Customer Success, and solutions Engineering, for development and execution of solution strategy

• Facilitate Partner enablement and training.

• Provide training, implementation and product support to customers.

• Experience working in an enterprise software pre sales position in the Insurance vertical (Business Process Management Platforms, Low Code Platforms, or Application Development Platform experience preferred)

• Ability to strategically problem solve by thinking outside of the box

• Strong verbal and written communication skills; experience with customer interaction, requirements analysis, and presentations

Basic qualifications:

• Bachelor's or Master's degree in Business, InformationTechnology, or a related field

• 6+ years of experience working in an enterprise software business analyst position in the Insurance vertical (COTS preferred).

• Experience with insurance software solutions (Guidewire, Duck Creek, ALIP, FAST etc.).

• Insurance industry qualification (e.g., CPCU, LOMA)

• Willingness to travel 10% to customer locations.

• Excellent organizational skills with the ability to effectively manage and prioritize multiple projects

• Curiosity and enthusiasm to learn

• Superior communication skills, both written and verbal, including the ability to develop concise and effective communications tailored to specific audiences

• Excellent analytical and problem solving skills

• Strong attention to detail

• Ability to work independently with limited oversight

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Tools and Resources

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.

• Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.

• Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

About Appian

Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations-resulting in better growth and superior customer experiences. For more information, visit appian.com. [Nasdaq: APPN]

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Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected]. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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