#200588004_rxr-4
risk register, mitigation plans Tools & Automation - Handle existing tools, and look for opportunities to use automation to be more effective and efficient. In addition, you will define objectives and key results and use metrics to measure your impact. You will work with and influence multiple teams, including development, production support, business teams, and other technical and non-technical teams within Apple. Your goal is to ensure an efficient, reliable process from development to production to allow our business teams to continue to provide the greatest customer experience.
Minimum Qualifications
Experience in Contact Center Voice infrastructure, Genesys Routing, SIP
Experience in Contact Center application design/development
Experience in large enterprise & global engineering, development and support
Excellent verbal and documentation skills (Able to communicate with more non-technical business users)
Good analytical skills and ability to research and present findings
Good knowledge of DevOps principles and standard processes
Good knowledge of security standard processes
Experience in Machine Learning and predictive analytics
Strong teammate with excellent collaboration skills
Pro-active and able to work independently
Attention to detail
Preferred Qualifications
Bachelor's degree or equivalent work experience
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