WPC FPPO Partner Performance

processes to create awesome experiences for our Apple Card and Apple Cash customers. You'll help us define our future vision, build operational capabilities, and drive operational excellence. In addition, you will work closely with cross functional teams, such as Product, Marketing, Retail, AppleCare, and Engineering teams. The ideal candidate is passionate about the customer experience, curious, loves solving complex problems, has strong inter-personal skills and can collaborate internally and externally in a fast paced, ambiguous environment.

Description

Partner with external teams to align priorities, deliver projects and drive operational metrics (e.g. customer satisfaction, contact rate, costs, quality) Engage with internal teams across product, engineering, finance, operations, and strategy to assess, influence, and deliver on product roadmap Define support strategy and experience for new features, enhancements and new policies Evolve servicing location and automation strategy to help customers in a fast and efficient way Triage, root cause and solve issues quickly, while providing appropriate updates to relevant teams

Minimum Qualifications

• 10+ years of professional experience required.

• Bachelors in Business, Finance, Engineering or a related field required.

• Experienced presenter, comfortable presenting to senior leaders and large audiences

• Ability to contribute consistently and positively in a high-paced, fast-changing, and unpredictable work environment

• Ability to collaborate with different teams (internal and externally) with a proven track record of influencing without authority

• Analytical and creative problem solver with a can-do attitude and flexibility to accommodate evolving business needs

• Demonstrated ability to learn quickly and achieve results in a new space

• Takes proactive approach to shape and influence stakeholder expectations

Preferred Qualifications

• Experience in the Financial services industry, retail banking, servicing operations management, and vendor management experience

• Experience working in contact centers

• Proficiency using Apple tools (Keynotes and Numbers) for presenting and analytics

• MBA or a relevant post graduate degree

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $146,300 and $291,400, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .

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