Account Technologist IV - (E4)

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Position Summary

Applied Materials is seeking a talented Account Technologist to support OSAT Customers at Hsinchu, acting as the primary technical interface between the customer and Applied Materials. In this role, you will provide technical support for Nokota ECD solutions in Logic and DRAM stacking/packaging manufacturing, working closely with customer engineering teams to address process and tool-related issues. You will collaborate with cross-functional internal teams to drive issue resolution, support qualifications, and change management, and enable continuous improvement to enhance customer productivity, yield, and overall tool performance.

Role Responsibilities:

• Responsible for business success from the technology point of view by management of install Base and new products Application Performance to drive Customer Satisfaction & Identify Business Risks. Responsible for managing the definition and implementation of processes and applications, to meet the customer's current and future requirements for productivity and leading-edge technology, using Applied Materials products. As the customer technology expert for at least one class of processes, guides technology development and transfer. Integrates customer technology requirements into internal product roadmap.

• Resolves complex field process issues utilizing systematic troubleshooting methodology. Create a mechanism to communicate issues and track progress. Use sound statistical techniques like DOEs (Design of Experiment) to quickly determine root cause and action plans. Communicates learnings from this portion to rest-of-world to strengthen the product packages.

• Responsible for customer demos, including defining demo conditions, wafer processing and analyzing results.

• Assists account teams in managing the customer account to enhance customer satisfaction and increase AMAT's product and technical reputation.

• Works with business unit in technology development and transfer to customers including customized process development. Plans unit process sequence based on customer requirements. Negotiates process specifications with customers. Takes ownership of delivering the required solution to the customers that meets specification.

• Takes the lead in positioning new technologies to customers utilizing technical information from divisions. May form strategic partnerships to evaluate new and emerging technologies and oversee joint development activities or beta-site testing programs. Makes management level presentations.

• Participates in defining product strategy, identifying gaps. Provides feedback on process and hardware improvements to meet customer roadmap requirements.

• Keeps abreast of new developments that directly impact unit processes. Participates in publishing in ET conferences and journals.

Qualifications:

• Master's degree in chemistry, physics, materials engineering, electrical engineering, optoelectronics, or a related field

• Minimum 10 years of relevant experience in the semiconductor fab or semiconductor equipment industry, with exposure to advanced technology nodes or high-volume manufacturing environments

• Demonstrated ability to lead complex, multi-stakeholder technical projects, including planning, execution, risk management, and delivery across customer and internal teams

• Proven experience owning end-to-end customer-facing projects related to ECD / Plating . Strong technical background in ECD / Plating is highly preferred.

• Ability to influence without authority and align customer, engineering, service, product, and global account teams toward common project milestones and outcomes

• Strong interpersonal and communication skills, capable of conveying complex and sensitive technical information to diverse technical and management audiences

• Proficiency in English for technical discussions, project reviews, and executive-level communication

Additional Information

Time Type:
Full time

Employee Type:
Assignee / Regular

Travel:
Yes, 20% of the Time

Relocation Eligible:
Yes

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.