AIx Field Service Engineer

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Key Responsibilities

• Leads continual improvement projects and drives innovation for digital tools. Globally the AIX(Actionable Insight Accelerator) Field Service Engineer serves as the main point of contact for customer site digital tools.

• Internally communicates difficult concepts and persuades others with differencing viewpoints.

• Recommends best practice for troubleshooting to team. Leads troubleshooting efforts using digital tools.

• Provides feedback to digital package owner on content and best practice. Implements and tests solutions for new issues.

• Provides mentoring on specific troubleshooting. Highly knowledgeable in various tools and systems. Knowledgeable in advanced modeling techniques and BKM.

• Solid understanding of semiconductor equipment processes and hardware, with the ability to apply this knowledge to effective troubleshooting and the utilization of digital tools.

• Experience applying data science and analytics techniques to semiconductor equipment data to support issue analysis, problem resolution, and continuous process improvement.

• Strong communication skills in English, enabling effective collaboration with global internal teams and clear, professional communication with customers.

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines. Have in depth knowledge of Applied' s digital products and applications.

• Have good understanding / knowledge of Equipment and Fab Operations.

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.

Leadership

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements.

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.

• Drives the use of Applied Problem Solving methodology.

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies.

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus.

Additional Information

Time Type:
Full time

Employee Type:
Assignee / Regular

Travel:
Yes, 20% of the Time

Relocation Eligible:
No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.