Chief of Staff to the Managing Director - Intel Customer Support

ou take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Location

Aligned to Managing Director / Intel account hub (flexible)

Role Summary

The Chief of Staff (CoS) to the Managing Director is a trusted advisor and execution partner, with a primary focus on enabling successful delivery and partnership with Intel, a critical strategic customer for Applied Materials. This role ensures alignment between Applied Materials' strategy, operational execution, and Intel's business, technology, and manufacturing priorities.

The Chief of Staff serves as a force multiplier for the Managing Director-driving disciplined execution, cross‑functional alignment, and proactive issue resolution across a highly matrixed, customer-facing organization.

Key Responsibilities:

Strategic & Customer Alignment

• Partner with the Managing Director to define and execute account-level strategy aligned to Intel's technology roadmaps, factory ramps, and business priorities

• Translate customer commitments into clear internal execution plans across engineering, operations, supply chain, field service, and support teams

• Ensure Applied Materials leadership is aligned on Intel-specific priorities, risks, and opportunities

Executive Advisory & Decision Support

• Act as a strategic thought partner to the Managing Director on Intel account performance, escalation management, and long-term partnership strategy

• Prepare executive briefings, customer reviews, and materials for Intel leadership engagements

• Synthesize complex technical, operational, and commercial data into clear executive recommendations

Operational Excellence & Execution

• Drive operating cadence for the Intel account (e.g., staff meetings, QBRs, escalation reviews, milestone tracking)

• Track progress against customer commitments, KPIs, and SLAs; ensure follow-through on actions

• Partner closely with Finance, HR, Legal, Supply Chain, and Operations to ensure disciplined execution and governance

Cross-Functional Leadership

• Act as the connective tissue across global functions supporting Intel (Engineering, Global Services, Manufacturing, Logistics, IT, Quality)

• Influence outcomes across teams without direct authority to unblock issues impacting customer success

• Anticipate dependencies and risks that could impact Intel fab operations or ramp schedules

Customer Interface & Escalation Management

• Support preparation and follow-up for critical customer meetings and engagements

• Lead or coordinate executive-level escalations to resolution in partnership with senior leaders

• Represent the Managing Director in cross-functional or customer-facing forums as appropriate

Communications & Change Management

• Ensure consistent, clear internal messaging regarding Intel priorities, commitments, and expectations

• Support change management efforts tied to customer demands, organizational shifts, or operational improvements

• Enable transparency and alignment across leadership levels

Special Projects

• Lead high-impact initiatives related to customer delivery, process optimization, or strategic growth on the Intel account

• Manage time-sensitive or confidential initiatives on behalf of the Managing Director

Required Qualifications

• Bachelor's degree required; MBA or advanced degree preferred

• 8-12+ years of experience in strategy, operations, program management, consulting, or customer-facing leadership roles

• Experience supporting large, strategic customers in a complex, matrixed organization

• Strong executive communication, analytical, and problem-solving capabilities

• Ability to operate effectively in high-pressure, customer-critical environments

Preferred Qualifications

• Experience in semiconductor capital equipment, high-tech manufacturing, or global operations

• Previous experience working directly with Intel or similarly complex tier-1 customers

• Background in management consulting, corporate strategy, or enterprise program leadership

• Demonstrated success influencing senior stakeholders without formal authority

Key Competencies

• Executive presence and sound judgment

• Customer-first mindset with strong business acumen

• High integrity, discretion, and accountability

• Strong stakeholder influence and conflict resolution skills

• Bias for action and operational rigor

Why This Role Matters

This role is critical to ensuring Applied Materials delivers consistent, high-quality execution for Intel while strengthening a long-term strategic partnership. The Chief of Staff enables focus, alignment, and speed-ensuring customer commitments translate into measurable outcomes.

Additional Information

Time Type:
Full time

Employee Type:
Assignee / Regular

Travel:
Yes, 75% of the Time

Relocation Eligible:
No

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at [email protected], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.