Customer Quality Engineer

to develop KPIs and metrics/measurement standards

• Coorindate issue resolution using quality tools (Trackwise, Advanced Problem Solving (APS), and statistical analysis tools)
  Work closely with Customer Engineers (CEs) and cross functional teams to identify root cause and establish corrective actions
  Coordinate closure based on findings from the FA report

• Work with internal teams to prepare for QMS reviews
  Maintain quality processes as necessary to comply with QMS requirements
  Document the variations of the global QMS as required to meet country-specific needs
  Prepare the local groups for the ISO certification audit
  Conduct ISO pre-audits with supervison

• Proficieny in APS methodolgy
  Define and implement corrective actions with supervision
  Identify the systems, processes, practices and procedures that need to be modified to prevent recurrence of this and all similar problems

• Determine Systamatic High Volume problem to help improve field Quality

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus

Qualifications

Education:

Bachelor's Degree

Skills

Certifications:

Languages:

Years of Experience:

4 - 7 Years

Work Experience:

Additional Information

Shift:

10-Day 8-Hr (United States of America)

Travel:

Yes, 10% of the Time

Relocation Eligible:

No

Referral Payment Plan:

Employee Referral (Standard)

U.S. Salary Range:
$96,000.00 - $132,000.00

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.