Field Service Director - Site Lead (m/f/d/i)

Applied Materials Inc

4

(2)

Dresden, Germany

Why you should apply for a job to Applied Materials Inc:

  • 4/5 in overall job satisfaction
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Unlimited Flexible Time Off and work schedules allow US employees to better balance commitments at both work and home.
  • Applied offers parental, adoption, fertility, menopause, and lifestyle benefits to support employee health at every stage.
  • #R2513094

    Position summary

    in both technical and soft skill when managing daily operation with customers.

    • Direct and manage activities for customer site in Germany including people management, customer satisfaction, P&L, budget management.

    • Bridge customer HQ working model/mindset internally and externally to meet customer expectation in terms of Safety, Quality, and Speed.

    • Leads through subordinate managers of managers; executes segment/functional business plans and contributes to the development of segment/functional strategy

    • Utilize skills in project management to lead large teams in change processes.

    • Provide approval guidelines and leadership to reporting managers around long-term program, strategy, and process design.

    • Ensure all Field Service Projects are completed within budget/deadline to meet customer's need.

    • Anticipate future customer needs and direct the delivery of customer service commitments. Own the overall site responsibility for customer satisfaction.

    • Ensure that the site maintains a workforce with the requisite skills and capabilities to meet current and future customer service requirements. Is responsible for individual and employee development and employee satisfaction.

    • Work with senior business group management team to ensure that such programs, strategies, and processes address high value problems for the Business Unit and are aligned with the organization's direction.

    • Define performance metrics and reports on the site's progress against business unit and account specific goals.

    • Demonstrates broad and comprehensive understanding of different systems, theories and practices

    • Negotiates and influences the opinions of others at the senior executive level and in external organizations; exercises sensitivity to the audience

    You'll need:

    • An engineer school or bachelor's degree

    • 10 years plus of relevant experience

    • Extensive and highly regarded expertise in semiconductor or related industry,

    • Experience in strategic planning and business analytics.

    • High level Customer Management experience

    • Ability to lead, inspire and motivate teams.

    • Excellent interpersonal skills to communicate complex ideas, anticipate potential objections and persuade others, often at senior levels, to adopt a different point of view

    • Excellent knowledge of management methods and techniques

    • Process Improvement and strong decision-making skills

    • Strong presentation and negotiation skills.

    What to expect:

    • You'll use your expertise and innovative thinking to solve unique and complex problems with a broad impact on the business

    • Your work will impact the direction and resource allocation for various operational-related programs and projects

    Qualifications

    Education:

    Bachelor's Degree

    Skills

    Certifications:

    Languages:

    Years of Experience:

    10 - 15 Years

    Work Experience:

    Additional Information

    Shift:

    GmbH Not Overtime Eligible (Germany)

    Travel:

    Yes, 25% of the Time

    Relocation Eligible:

    No

    Referral Payment Plan:

    Employee Referral (Standard)

    Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

    Why you should apply for a job to Applied Materials Inc:

  • 4/5 in overall job satisfaction
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Unlimited Flexible Time Off and work schedules allow US employees to better balance commitments at both work and home.
  • Applied offers parental, adoption, fertility, menopause, and lifestyle benefits to support employee health at every stage.