Forecast Parts Management III - (B3)

ffice)** organization and report dotted line to Spares SBU. Drives improvement and alignment across customer interactions, service performance, business practices, sales support, and operations. As the customer's single point of contact (POC), they manage service performance, resolve issues, coordinate redistributions and renewals, and identify improvement opportunities.

The role requires in-depth knowledge and experience. Uses best practices and knowledge of internal and external business issues to improve our Spares product / service. Solves complex problems; takes a new perspective using existing solutions. Acts as a resource for colleagues with less experience.

Key Responsibilities

• Works closely with customer(s) and key Applied Materials stakeholders within AGS such as Sales, Business Development, Revenue Operations, Regional Planning, Order Fulfilment, Logistics, Order Management, Finance and Spares Business Unit, to ensure program objectives are achieved.

• Oversees the entire product lifecycle, including alignment with customer on parts forecast, contract initiation in SAP CRM system, performance monitoring and reporting, periodic review meetings, forecast modifications and contract annual renewals.

• Single Point of Contact for program related escalations; ensures exceptional customer experience by timely resolution and proactive management of escalations.

• Collaborates with other FPM Program Managers to share and implement BKM's; participates in FPM PM Forum.

• Identifies business growth opportunities, such as parts regain/retain; works with customer(s) to add the right parts to the program.

Qualification

• 4~7 years of experience in Spares operation (ex: Planning/GCC/Logistic/Supply Chain/TKM/PM...etc.) in Semiconductors industry.

• Understanding of spares supply network, order processing and fulfillment

• Proficient in data mining, analysis, and presentation; proficiency in SAP is a plus

Qualifications

Education:

Bachelor's Degree

Skills

Certifications:

Languages:

Years of Experience:

4 - 7 Years

Work Experience:

Additional Information

Shift:

Day (Taiwan)

Travel:

Relocation Eligible:

No

Referral Payment Plan:

None

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.