PDC Operations Lead CE

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As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

Lead Operations CE for PDC, Samsung Taylor Team

Role & Responsibilities:

• Comprehensive FSO knowledge: Manage daily account operations: parts receive/return, manage shifts, track escalations, track open service cases, monitor safety performances.

• Customer Interface: Daily/ weekly/ monthly meetings with the customer. Handling technical escalations, define mitigation plans, present findings & analysis.

• Monitor team's KPIs- Utilization, over-time, certifications.

• Monitor PDC fleet performances/ KPIs: Uptime, NCs, PM/CM time

• Help with new team members onboarding.

• Install, maintain, and upgrade customer equipment

• Apply troubleshooting and problem-solving skills, as well as company diagnostic tools and documentation, to solve complex equipment issues

• Follow and generate documented procedures and published task plans

• Communicate with customers and internal business units, lead projects as necessary

• Train and mentor junior Field Service Engineers [Customer Engineers]

• Fulfill additional duties, as assigned

Minimum Qualifications:

• Only relevant for candidates with vast PDC experience

• Must have minimum 2-3 years as a lead CE or 6+ years as a CE for PDC products (non legacy)

• Work on customer site (near Austin)

• Completion of an Associate degree or comparable military technical training and field service experience

• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics

• Strong knowledge of hand tools and their appropriate usage, including digital multimeters

• Advanced knowledge of wafer processing parameters

• Effective written and verbal communication skills

• Basic knowledge of Microsoft Excel, Word, and PowerPoint

• Possession of a valid driver's license and the ability to obtain a passport, if travel is required.

• Able to meet all on-site requirements, including safety, environmental guidelines.

Preferred Qualifications:

• Experience with large ramp execution

• Experience with Samsung (US/Korea)

• Experience with one (or more) of the following platforms: DR G10/H20, Provision10, Enlight, Primevision10

• Bachelor's Degree

• Project management skills and ability to lead key customer and internal product meetings

Physical Requirements:
This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Additional Information

Time Type:
Full time

Employee Type:
Assignee / Regular

Travel:
Yes, 10% of the Time

Relocation Eligible:
Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at [email protected], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.