Process Support Engineer

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As a Process Support Engineer (PSE), you'll play a critical role in guiding products through their entire lifecycle, from initial concept to final qualification. You will provide high-visibility customer support through on-site installations, system diagnoses, and the service and repair of complex systems and equipment. PSEs work closely with customers and R&D teams to develop leading-edge processes used to manufacture advanced semiconductor chips, and create hypothesis experiments and design of experiments (DOEs). You'll analyze data with statistics and compile reports with high-level conclusions on technically challenging process engineering experiments. Additionally, you will troubleshoot complex problems, perform root cause analyses, and resolve difficult process engineering and customer product issues. Process Support Engineers work across technologies such as: Chemical Vapor Deposition, Atomic Layer Deposition, Plasma Reactive Ion Etch, Physical Vapor Deposition, Anneal and Implant.

Key Responsibilities

• Serves as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions.

• When necessary, works closely with customer to optimize tool performance to meet customer process and integration requirements.

• Checks and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.

• Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.

• Knowledge of 3 or more processes on 1 or more technologies

Requirements

• PhD/ Master/ Bachelor in Engineering studies

• 3 years and above of process-related experiences in semiconductor industry

• Prior work experiences in a technical support or field service role will be an added advantage

• Resourceful and proactive mindset. Ability to diagnose and resolve complex technical issues efficiently.

• Excellent verbal and written communication skills to interact with customers and colleagues

• Ability to provide excellent customer service and build rapport with clients

Work Location

• North (Will be based at customer's location)

Additional Information

Time Type:
Full time

Employee Type:
Assignee / Regular

Travel:

Relocation Eligible:
No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.