Software (Tech)Support Engineer

Applied Materials Inc

4

(2)

Xi'an, China

Why you should apply for a job to Applied Materials Inc:

  • 4/5 in overall job satisfaction
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Unlimited Flexible Time Off and work schedules allow US employees to better balance commitments at both work and home.
  • Applied offers parental, adoption, fertility, menopause, and lifestyle benefits to support employee health at every stage.
  • #R2419200

    Position summary

    the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

    You'll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.

    Key Responsibilities

    Manage customer expectation and issues with software releases providing a prioritized list of requests to business unit per platform. Independently learn and investigate customer's high value problem (HVP), systematic bug or systematic software failures.

    Troubleshoots a variety of difficult software problems and interface with engineering teams to improve product quality.

    Interfaces with external customers for requirements analysis and schedule.

    Manage software proliferation at customer sites. Deliver software implementations and manage customer to achieve project objectives.

    Performs customer specific software testing and analysis on bugs and enhancements.

    Track software performance and quality at external customer sites.

    Provide on-going training to customers and customer engineers (CE) for technical products and systems issues. Deliver updates and reports to managers, partners and peers.

    Assist in training junior level engineers in departmental procedures, corporate procedures, and detailed product operation. Lead work groups and troubleshooting forums.

    Functional Knowledge

    • Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

    Business Expertise

    • Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

    Leadership

    • Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

    Problem Solving

    • Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

    Impact

    • Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

    Interpersonal Skills

    • Explains difficult or sensitive information; works to build consensus

    Additional Information

    Time Type:

    Full time

    Employee Type:
    Assignee / Regular

    Travel:
    Yes, 50% of the Time

    Relocation Eligible:
    Yes

    Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

    Why you should apply for a job to Applied Materials Inc:

  • 4/5 in overall job satisfaction
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Unlimited Flexible Time Off and work schedules allow US employees to better balance commitments at both work and home.
  • Applied offers parental, adoption, fertility, menopause, and lifestyle benefits to support employee health at every stage.