Technical Product Support (TPS) Engineer III - (E3)

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Position Summary

The Technical Product Support (TPS) Engineer plays a critical role in delivering advanced technical support for the products of Producer SE/GT/XP/Vistara and Centura within DDP/CVD. This position is responsible for ensuring optimal fleet performance, managing escalations, and supporting system installations, upgrades, and continuous improvement programs across TSMC HVM/Packaging. The role requires strong problem-solving skills, close collaboration with global teams, and the ability to lead technical failure analysis for high-impact issues.

Work location is Tainan, with up to 25% domestic travel to support TSMC Hsinchu/Taichung/Chiayi/Kaohsiung.

Responsibilities

• Provides systems support for engineering systems in applications or reliability labs. Supports engineering owners by working on assigned projects in conjunction with vendors, or suppliers.

• Acts as intermediary between customer and factory by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.

• Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes

• Presents system performance data as required. This includes performance metrics such as Uptime, MTBF, MTBI, Availability, equipment and process parameters.

• Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at the engineering level.

Qualifications

• Minimum 5 years in the semiconductor industry, preferably with CVD products/Producer SE/GT/XP/Vistara and Centura. Experience supporting TSMC customers is a strong plus.

• Proven ability to lead technical failure analysis for high-value problems (HVP) using DOE or other structured problem-solving methodologies, driving issues to resolution.

• Strong English communication skills, both verbal and written, to effectively collaborate across global teams and with customers.

• Ability to support 30% domestic travel across Taiwan customer sites.

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Additional Information

Time Type:
Full time

Employee Type:
Assignee / Regular

Travel:
Yes, 25% of the Time

Relocation Eligible:
No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.