Senior Director, HR Business Partner- US Customer Channels

servicing and supporting our Card customers

• Strategically and empathetically lead a team of 8 HR associates to deliver best-in-class service to our partners and clients

• Serve as an integral, data-driven thought partner accelerating problem-solving and driving business outcomes through human capital strategies

• Oversee and direct the prioritization and delivery of HR solutions to the business, including: people strategy, culture and belonging, organizational efficiency, workforce planning, and succession management

• Partner with the HR leadership team on planning and delivering HR solutions to the business

• Operate as a trusted advisor to executives serving as the expert on people and organizational issues

Ideal candidates are strong people leaders who are comfortable navigating challenging situations in a fast-paced environment with significant change; employing only the most effective HR processes which will enable the organization to innovate and grow.

Capital One provides a fast paced, dynamic environment where you can excel in your career while still maintaining a work life balance. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas - and are routinely recognized as one of the best companies to work.

The successful HR Business Partner embraces new challenges, connects dots across industries and functions to generate new insights, drives high-impact results, motivates others, creates followership, and maintains a high bar for talent, while fostering an environment of trust, collaboration, and belonging. We want senior professionals who care deeply about people and lead with empathy, compassion and humanity.

Responsibilities :

• Consult with US Card executives and the broader HR Team to drive business success by providing thought leadership, and direction, accountable for delivering a HR strategy that is aligned with the needs of the organization

• Lead executives in translating the business strategy into a talent strategy that embeds and reinforces a culture where associates are seen, heard, valued and have an equitable opportunity to succeed. Embedded within the LOB senior leadership team, HRBPs are accountable for delivering and leading all talent-related deliverables including:

  • Defining the talent strategy
  • Strategic workforce planning, including succession and workforce planning
  • Recruiting/retention strategies, including talent competition marketplace assessment to effectively compete and motivate talent to achieve business objectives
  • Assessing Human Capital risks for the business and developing remediation strategies as appropriate
  • Leveraging key trends and/or gaps to incorporate within strategic decisions and talent plan
  • Designing and developing the organization
  • Managing employment practice risk weighing short and long term impacts, including Associate Relation mitigation strategies, staffing/co-employment strategies, etc.
  • Influencing the prioritization of the work that will drive the highest value for your client groups
  • Partnering with Associate Relations; Diversity, Inclusion, & Belonging; Learning & Development; Compensation; and Enterprise HR to manage equity and equitable outcomes of programs and talent solutions

• Provide executive coaching and advice on key areas such as leadership, teamwork, org design, strategy, etc.

• Create and support business outcomes with HR programs, initiatives and strategies leading to a market competitive advantage.

• Develop innovative and creative solutions with a willingness to push and challenge for transformative work.

• Lead and participate in enterprise-wide HR project work, partnering with peers across the organization to create and share systemic solutions to HR challenges.

• Measure effectiveness of HR strategy and programs to ensure business effectiveness. Leverage data to craft insights that focus intentional action.

• Collaborate with HR partner teams in Associate Relations, Talent Acquisition, Compensation, People Analytics, to develop solutions which attract, retain, and motivate world class talent.

• Be an empathetic and inspiring people leader to your HR team, providing focus through vision and prioritization, and elevating your team through coaching and development.

Basic Qualifications:

• Bachelor's Degree or Military Experience

• At least 10 years of experience as a Human Resources Business Partner, Consultant, Strategist or Specialist including experience with Associate or Employee Relations, Change Leadership, Talent Acquisition, Compensation, Talent Management, Organizational Development, Employment Practices, or Employment Law

• At least 5 years of client facing or consulting experience

• At least 3 years of experience in project management

Preferred Qualifications:

• Master's Degree in Business, Human Resources, Industrial or Labor Relations, or Organizational Psychology

• PHR, SPHR, or Coaching certification

• 12+ years of experience as a Human Resources Business Partner, Consultant, Strategist or Specialist including experience with Associate or Employee Relations, Change Leadership, Talent Acquisition, Compensation, Talent Management, Organizational Development, Employment Practices, or Employment Law

• 10+ years of client facing or consulting experience

• 3+ years of experience supporting a nonexempt population across multiple site locations

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).