#314985
& SUPPORT: Keeps an open channel of communication with users and responds to standard and moderately complex application support requests and needs.
APPLICATION SUPPORT: Conducts advanced and complex application support activities to deliver on business outcomes.
STAKEHOLDER MANAGEMENT: Works with multi-functional teams, including developers, product managers and business partners to ensure configurations align with standards and project goals.
INCIDENT & REQUEST MANAGEMENT: Reviews, analyzes and prioritizes incoming incident tickets and user requests.
VENDOR MANAGEMENT: Handles positive relationships with software vendors and negotiates contracts..
Qualifications
Minimum requirement of 2 years of relevant work experience. Typically reflects 3 years or more of relevant experience.
2+ years of hands-on SAP SD module experience
Experience with SAP sales orders, delivery, settlement management, billing, pricing, and returns
Business requirements analysis and design/implementation of end-to-end Order-to-Cash processes
S/4HANA configuration of sales orders, pricing, billing, shipping, and credit management
Create functional specifications for custom developments and enhancements
Perform system testing, user acceptance testing (UAT), and support go-live activities
SAP upgrades, rollouts, and continuous improvement initiatives
Provide post-implementation production troubleshooting and support
Experience with integration between SD and other SAP modules (FI, MM, PP, WM, FSCM, GTS)
Familiarity with EDI and third-party system integration patterns and technology
Experience with Tosca, qTest, Jira, and ServiceNow
Experience in the Food or Agriculture industry
#Standard