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Customer Care Representative

Cargill

4.1

(42)

Wichita, KS

Why you should apply for a job to Cargill:

  • 4.1/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 71% say women are treated fairly and equally to men
  • 71% would recommend this company to other women
  • 79% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • Cargill partners with Milk Stork; a service that provides no-fuss, refrigerated, express shipping or easy toting of breast milk
  • All employees have access to Bright Horizons for child, pets, and eldercare resources. Including free Sittercity memberships & discounts
  • Our 401(k) offers immediate eligibility & matching contributions of 100% on the first 3% you contribute, then 50% on the next 2%

    • #304537

    Position summary

    ing but not limited to optimizing and monitoring shipping and returns, such as processing complex orders from customers and resolving order or delivery issues.

    Key Accountabilities

    • Maintain multiple systems and relationships that meet customer requests, as well as other databases related to order and account management.

    • Inform customers about order status, documentation and other information needed to complete the inquiry.

    • Execute strategies to drive efficiencies and enhance customer experience.

    • Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.

    • Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.

    • Other duties as assigned

    #LI-CF1 #fgb #themuse

    Qualifications

    Minimum Qualifications

    • Bachelor's degree in a related field or equivalent experience

    • Basic computer skills, including proficiency in Microsoft Office

    Preferred Qualifications

    • SAP experience

    • Salesforce experience

    Position Information

    • This a hybrid position located in Wichita, Kansas, Saint Clair, Michigan or Wayzata, Minnesota

    • Relocation assistance will not be provided for this position.

    Equal Opportunity Employer, including Disability/Vet.

    Why you should apply for a job to Cargill:

  • 4.1/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 71% say women are treated fairly and equally to men
  • 71% would recommend this company to other women
  • 79% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • Cargill partners with Milk Stork; a service that provides no-fuss, refrigerated, express shipping or easy toting of breast milk
  • All employees have access to Bright Horizons for child, pets, and eldercare resources. Including free Sittercity memberships & discounts
  • Our 401(k) offers immediate eligibility & matching contributions of 100% on the first 3% you contribute, then 50% on the next 2%