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Customer Facing Generalist I

Cargill

4.1

(42)

Nantes, France

Why you should apply for a job to Cargill:

  • 4.1/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 71% say women are treated fairly and equally to men
  • 71% would recommend this company to other women
  • 79% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • Cargill partners with Milk Stork; a service that provides no-fuss, refrigerated, express shipping or easy toting of breast milk
  • All employees have access to Bright Horizons for child, pets, and eldercare resources. Including free Sittercity memberships & discounts
  • Our 401(k) offers immediate eligibility & matching contributions of 100% on the first 3% you contribute, then 50% on the next 2%

    • #323613

    Position summary

    actices and procedures to help execute well established customer service activities for basic and middle service level customers. You will contribute to an increased level of transparency, communication and responsiveness with our customers.

    Key Accountabilities

    • Receive and process straightforward customer orders across multiple platforms following standard procedures.

    • Receive and process low complexity change requests following defined policies and procedures.

    • Explain basic information and inform customers about order status, invoices, contract balances and other information needed to complete an order.

    • Process standard document requests and some ad hoc requests of higher complexity from customers and confirm final shipping and quality documentation and specifications to customer.

    • Escalate undocumented issues that are not commonly defined or known to higher level staff.

    • Proactively identify risks and opportunities to improve the order management processes.

    • Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.

    • Other duties as assigned

    Qualifications

    Minimum Qualifications

    • Bachelor's degree in a related field or equivalent experience

    Our Offer
    We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.

    We welcome applications from people with disabilities and are committed to providing an inclusive, accessible recruitment process and workplace. We encourage candidates to let us know if they require any accommodations during the recruitment or interview process so we can support them appropriately.

    Interested? Then make sure to send us your CV and cover letter in English today:
    Follow us on LinkedIn: https://https://www.linkedin.com/company/cargill

    Cargill is committed to being an inclusive employer. Click here to find out more https://careers.cargill.com/diversity/

    Why you should apply for a job to Cargill:

  • 4.1/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 71% say women are treated fairly and equally to men
  • 71% would recommend this company to other women
  • 79% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • Cargill partners with Milk Stork; a service that provides no-fuss, refrigerated, express shipping or easy toting of breast milk
  • All employees have access to Bright Horizons for child, pets, and eldercare resources. Including free Sittercity memberships & discounts
  • Our 401(k) offers immediate eligibility & matching contributions of 100% on the first 3% you contribute, then 50% on the next 2%